Chewy
We're on a quest to help people connect through pets.
Miami, FL

Manager, Site Reliability Engineering (Miami, FL)

| Miami, FL
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Our Opportunity:

Chewy is looking for a Manager, Site Reliability Engineering in either Bellevue, WA, Boston, MA, Minneapolis, MN or South Florida. As the Manager of SRE at Chewy, you’ll manage a team of SRE’s while focusing on the core operating principals of the SRE org. This includes the delivery of applications from development to production, providing a framework of reliability, and enabling the SRE’s to be successful in optimizing and sustaining the growth of Chewy IT.

What You'll Do:

  • Manage a team of engineers and operation of Chewy’s public and private cloud platforms and the shared services which support said platforms
  • Provide the framework of reliability that can be measured and reported to our customers with the proper processes in place to scale
  • Play a vital role in major incidents by leading mitigation of said incidents
  • Provide a framework in which processes and manual intervention is automated and optimized
  • Provide technical leadership to your team and the broader Chewy organization while working with the Application partner customers to understand the firm’s current and future needs and to drive associated backlogs for execution by your teams
  • Support the implementation and management of the Chewy platform standards to bring application to production
  • Partner with other groups in IT Operations, including Platform, Performance Engineering, and Operational leaders to build, improve, and solidify the Site Reliability core objectives
  • Establish strong working relationships at all organizational levels and across functional teams and organizational boundaries
  • Identify and manage priorities within the context of IT Operations and software development objectives
  • Work with others in IT Management to drive best practices in platform development, deployment, and management
  • Position may require some travel (20%)

What You'll Need:

  • Minimum of 10 years of combined experience in the Site Reliability, or DevOps equivalent field
  • Proven ability to lead teams across multiple locations/geographies
  • Experience with cloud services such as AWS, and the supporting technologies
  • Knowledge of Service Level Objectives, and measuring reliability of services
  • Highly motivated to research and self-study to keep technical, business, and leadership skills relevant in a highly complex environment
  • Excellent verbal and written communication skills with great attention to detail and accuracy 
  • Position may require travel
  • Bachelor’s Degree (MIS or CS preferred) or equivalent work experience 

Bonus:

  • Experience working in an Agile/Scrum environment
  • Deep knowledge of cloud technologies, networking, and security
  • Experience with monitoring tools
  • Experience building systems with micro services and/or deep knowledge of SOA

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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