Manager, Device Development at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
We are seeking a technical hands on wireless devices certification manager to lead and manage a small team of iOS Wireless certification engineers. The certification manager should be able to define and execute test plans along with managing day to day operations of the certification lab and team. This is a technical hands on position including daily interaction with vendors and internal teams. Candidate should have be familiar with and have a passion for Apple wireless products.
Job Description

Core Responsibilities
  • Manage end to end product life cycle for Apple device portfolio for Comcast Xfinity Mobile
  • Create certification test plans for Apple products based on network and device requirements.
  • Execute and manage end to end testing for Apple devices in production network or controlled lab environment.
  • Conduct and manage field trial testing of new and existing device features
  • Manage day to day operations of secure lab facilities and test equipment
  • Manage, mentor and guide a small team of wireless test engineers
  • Test and certify Apple product features from concept to launch working with internal and external teams.
  • Support and triage any internal or external escalations as needed.
  • Act as an internal SME for Apple product features and capabilities.
  • Lead the certification of new Apple products both pre and post launch
  • Create and plan device configuration settings to be integrated into software releases for Apple products.
  • Support Apple account relationship and operations on a day to day basis.

Additional Job Description
  • 5+ yrs experience in mobile product development for smartphones and tablets or any other QA management experience
  • 5+ yrs experience managing and executing mobile device certification for wireless operators or device OEMs
  • 5+ yrs experience managing a team of QA engineers.
  • Experience working with Apple products and services.
  • Working knowledge of device and network interactions.
  • Good understanding of Agile software processes and tools
  • Experience with wireless logging tools like QXDM, QCAT, SST, etc
  • Good understanding of wireless standards and protocols.
  • Experience creating requirements and test plans for network and device features and services.
  • Experience handling escalations, triaging and resolving customer issues.
  • Familiar with running SQL queries and modifying and executing API scripts.
  • Experience working with LTE and 5G technologies.
  • Familiar with wireless lab equipment and simulators like Spirent, Keysight, etc.

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 400 open jobs at Comcast, click here.
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