Manager, Demo Systems Architecture at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI.  We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective field

The Demo Systems Architecture Manager is a Player-Coach. They enable the Pre-Sales team members to show the value of LivePerson’s solutions to prospects and clients. The Manager creates and oversees the systems, processes and data that help excite Brands to do business with us.

This role impacts most stages of the sale for new customers and continues being impactful with existing customers as they explore our technology and decide to renew.

The ideal candidate must be self-motivated with a proven track record in software development, systems engineering and/or technical sales, project and people management. The ability to connect technology with measurable business value is critical to this role. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.

  • Reports to the Vice President of Solution Consulting North America
  • Impacts all of Solution Consulting globally
  • Works closely with Solution Consultants and Professional Services staff
  • Travel not generally required (except for occasional internal meetings or training)
  • With expert Web Software Development skills, design, build and deliver sophisticated demonstration environments, integrations, tools and prototypes
  • Manage other Demo engineering staff members and coordinate with them on projects and support
  • Become a deep SME for LivePerson’s Conversational Cloud and Conversation Builder (AI).
  • Learn the core functionality of key partner technologies, such as: Apple Business Chat, WhatsApp, Instagram, IBM Watson, Google My Business, etc.
  • Provide Demo Environment triage support, when needed
  • Coordinate with both product development and implementation teams. Ensure the demo environments are benefiting from both the latest product releases as well as custom work being performed in the field.
  • Act a project manager to coordinate with other team members on demo infrastructure build-out and maintenance
  • Maintain a backlog in Trello or Jira
  • Develop testing protocols as appropriate
  • Document environment capabilities
  • Mentor Solution Consulting team members on advanced aspects of LivePerson’s tech stack or, on integration and software development concepts
  • From time to time, act as a deep SME on integration or implementation related topics, in support of a sales opportunity. This is not a customer-facing role but opportunities for this type of will occasionally be available, depending on candidate skill set and interest.
Skills & Experience:
  • BA or BS Degree in Computer Science, Engineering, Mathematics or equivalent training
  • At least 5 years professional software development experience or similar
  • 2 or more years of management experience preferred. First-time managers will be considered with formal mentorship experience as an alternative.
  • A desire to grow professionally and to be a leader to others
  • Able to skillfully edit HTML, JavaScript and CSS and manage web servers 
  • Experience with Nodejs and npm packages for web server, api, socket, and storage
  • Experience with view frameworks such as Angularjs, Angular 2, Backbone, or React
  • Experience in working with RESTful/Webhook APIs, with an eye towards using APIs from Google, Facebook, Twilio, Skype, and Apple Business Chat
  • Experience with version control (Git preferred, Mercurial, SVN accepted)
  • Project Management expertise
  • Background in technical sales a plus
  • Strong written communication skills.
  • Experience writing systems and design requirements are a plus.
  • Understanding of development life cycle and SCRUM (Agile) methodologies 
  • UML diagramming experience a plus
  • Understanding of Cloud infrastructure concepts. GCP or AWS certification is a plus.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
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Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
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Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode

What are LivePerson Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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