Learning Architect at Udemy (Remote)

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About the Role
We are looking for an expert in strategic learning consulting to join our Professional Services team. A Udemy Business Learning Architect supports pre- and post-sales efforts, conducting needs analysis, and creating a measurement strategy to support our customers' ability to achieve their business goals.
Udemy Business Learning Architects ensure customers achieve their desired business outcomes through thought partnership and deep customer and executive engagement.
Reporting to the leader of the Learning Architect Center of Excellence, you will be responsible for ensuring our most strategic customers are achieving their organizational priorities through our partnership, while generating account growth opportunities and will collaborate with our sales and customer-facing teams to build thoughtful, strategic learning solutions for a learning technology company.
This role is ideal for someone who can excel as a senior advisor and is passionate about the power of learning to transform lives.
About You:
  • You demonstrate thought leadership on leadership development, social learning, learning analytics and capability-building that drives business impact in post-sales.
  • You have a passion for customer engagement and the ability to partner strategically to gain executive alignment on organizational learning and leadership initiatives.
  • You partner with the Sales and Customer success teams to bring to life the business impact that Udemy is creating, by connecting qualitative and quantitative data for powerful stories of impact.
  • You are a tech-savvy learning consultant currently working in a B2B or high-growth SaaS company.
  • You architect learning solutions that deliver business outcomes, using appreciative inquiry skills to identify opportunities for organizational impact.
  • You have a deep understanding of Professional Services offerings and how they drive Customer Success.
  • You are known for your positive attitude and contagious energy - and would love to work with like-minded colleagues.
  • You have a growth mindset and are a massive learner by nature, pushing yourself to improve and develop.

Here's what you'll be doing:
  • Meeting with customers, in partnership with our Sales and Customer Success teams, to translate their business objectives into measurable business results through learning.
  • Assessing and deeply understanding the client's business imperatives and leadership development needs.
  • Developing a proposed solution that inspires buyer confidence
  • Creating and executing engagement plans ("Blueprints") that illustrate compelling leadership development solutions and accelerate buying decisions
  • Initiating a measurement strategy that will generate compelling evidence for the success of your solution and strong return on the customer's investment
  • Becoming a product expert, intimately knowing the features and differentiators of our technology and learning solutions
  • Working with data scientists and/or analytics team to identify and convey actionable insights that impact our client's decision-making and business direction
  • Collaborating with cross-functional teams (Sales, Content, Customer Success, Product, and Data) to drive implementation, renewals, and customer growth

We're excited about you because you have:
  • 5+ years of experience consulting in leadership development or designing virtual learning solutions
  • Proven skill in managing B2B projects: establishing priorities, organizing others from diverse teams, facilitating meetings, meeting deadlines
  • Customer orientation: skilled at establishing and maintaining organizational relationships with a diverse group of people, balancing that with internal colleague relationships
  • Superior business acumen, can analyze data to derive actionable insights for business leaders and procure strategic business reviews with leaders
  • Flexibility, agility, demonstrated initiative and independence
  • Excellent verbal and written communication, facilitation, storytelling, and presentation skills
  • Attention to detail, yet also a visionary - can connect the big picture to business results
  • Intellectual curiosity; a massive fast learner

#LI-KM1
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Candidate Location Eligibility:
Colorado, CO

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • HTML5Languages
    • BootstrapLanguages
    • KafkaLanguages
    • ReactLanguages
    • NGINXLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesLoftCRM
    • GainsightCRM
    • BoostupCRM
    • HighSpotCRM
    • LookerCRM
    • MailChimpEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • VidyardLead Gen
    • 6senseLead Gen

An Insider's view of Udemy

What are some social events your company does?

Udemy Denver office really values creating an amazing social culture. Last year we attended Rockies games, went go-karting, comedy night, volunteer activities, bar cart, corn maze and more! This year our Culture Crew is planning more outdoorsy events, sporting events, trivia nights, and of course more bar carts!

Katie Keith

Account Development Representative

How do you collaborate with other teams in the company?

One of my favorite things about working here is how open people are to collaborating since every individual wants to see Udemy continue to grow! Our departments work endlessly to provide new information we share with the public. Without the ability to spend a quarter of my day speaking with different teams, I would not be successful in my role!

Christine Mavraganis

Mid Market Account Executive

How does the company support your career growth?

The high-growth nature of the business, especially in the new Denver office, has created great opportunities to work with different cross-functional teams. Not only is there a great opportunity to learn about different sides of the business, there's also a great deal of visibility into the impact you make. Great spot for professional growth!

Jim Doyle

Recruiter

How do you empower your team to be more creative?

We ask team members to spend at least 10% of their time on a project of their choosing, that could help achieve Udemy's OKRs. This is an opportunity for them to do something that will feed into their interests while making an even bigger impact on our company. One partners with The Last Mile, helping incarcerated individuals reenter the workplace.

Han Hong

Senior Manager, Customer Success

How does the company support your career growth?

I started as an ADR here in Denver. Though I pivoted to sales before the pandemic, I was able to pursue my passion of facilities, project management, and people within the Workplace team, based on my previous experience within Brewery Facilities. Udemy embodies the term retention – they want great talent, and keep top talent by hiring within!

Mika Jensen

Senior Workplace Associate

What are Udemy Perks + Benefits

Udemy Benefits Overview

Through a partnership with Alliant Employee Benefits, Udemy offers a competitive benefits package. A selection of comprehensive medical plans are available as well as family building services, dental, vision coverage, a competitive 401k, commuter benefits, life & disability insurance as well as parental leave and vacation days.

Udemy also recognizes the importance of mental health among the workforce and partners with Modern Health to ensure support is available as required.

Culture
Volunteer in local community
Udemy employees volunteer at A Precious Child, Spark, Tusla, LÖSEV, and more.
Partners with Nonprofits
Udemy's partnerships include The Last Mile, Upwardly Global, AnnieCannons, SV Academy, and Sentinels of Freedom.
Friends outside of work
Eat lunch together
Intracompany committees
Belonging, Equity, Diversity, and Inclusion (BEDI) Council with members from various parts of our organization (Marketing, People, Engineering) and geographic regions (Turkey, India, Ireland, Mexico.)
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Employees learn what unconscious bias is, how unconscious bias harms people and companies, and how to identify your own unconscious biases.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Udemy currently has 10 employee resource groups. Our groups focus on different races, genders, the LGBTQIA+ community, neurodiversity and mental health, parents, and more.
Hiring Practices that Promote Diversity
Our balanced hiring strategies focus on strategic partnerships, events, and resources to broaden our reach and create equitable and inclusive recruiting practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2,850 annually to their healthcare FSA and up to the $5,000 annual household limit for dependent care FSA.
Disability Insurance
Short-term disability covers 66.67% of your regular pay, capped at $2,500 per week for up to 26 weeks. Long-term disability covers 66.67% of your regular pay, capped at $20,000 per month.
Dental Benefits
Our dental plan covers $2,000 of expenses per year with an option to buy up to a plan covering $3,000.
Vision Benefits
In-network eye exams on our vision plan have a $10 copay with a $180 annual limit for contact lenses and frames.
Health Insurance Benefits
We have PPO, HDHP, and HMO options available.
Life Insurance
Udemy provides Basic Life and AD&D benefits at no cost to employees. AD&D pays 2x your annual salary, capped at $500,000. Employees can purchase additional life and AD&D insurance.
Pet Insurance
PlanPet offers employees a 10% discount on pet insurance plans.
Wellness Programs
As a part of our Whole U program, Udemy is proud to offer Modern Health to provide Udemates across the globe with comprehensive mental health support.
Mental Health Benefits
Benefits include and coaching through Modern Health, meditation and mindfulness through Headspace, and Employee Assistance Programs for mental health support, resources, and more.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We offer an annual match of 25% of your contribution, up to the first 6% of your salary (capped at $500 annually). Any match vests 50% after one year of employment and 100% after two years.
Company Equity
Udemy offers restricted stock units. New hires will vest 25% of their RSUs on the first anniversary of the grant date, then in equal quarterly installments for an additional 3 years.
Employee Stock Purchase Plan
Eligible employees can purchase company shares at a 15% discount and are capped at an annual maximum of $21,250 USD.
Performance Bonus
Match charitable contributions
Udemy matches dollar for dollar (up to $100), per full-time employee per year, to eligible nonprofits and charities that carry a 501(c)(3) tax status (or equivalent internationally).
Child Care & Parental Leave Benefits
Child Care Benefits
We offer a care concierge through Wellthy and parenting support through Maven. Our Flexible Spending Accounts can also cover daycare expenses for children and mentally/physically disabled dependents.
Generous Parental Leave
We provide up to 16 weeks of parental leave for birth mothers. We also provide 8 weeks of leave for fathers and adoptive parents.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Full-time hourly employee accrue 5 hours per pay period (15 days per year). Salaried employees have non-accrued and flexible Discretionary Time Off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer commuter benefits through Twic, allowing employees to set aside pre-tax dollars from their paychecks to use on eligible parking and/or transit expenses (up to $280 per month pre-tax each).
Company Outings
Our Workplace team and Culture Club set up on-site and off-site events, such as monthly happy hours, annual summer picnics and holiday parties, tickets to a local baseball game, and more.
Free Daily Meals
Employees in the office get free lunch twice a week.
Stocked Kitchen
Snacks and beverages are available at all times in our office kitchens.
Some Meals Provided
Lunches are served every week on Wednesday and Thursday in our Denver and San Francisco offices.
Happy Hours
Udemy hosts monthly happy hours at their offices.
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Upon hire, a one-time $500 work-from-home reimbursement is available to employees who do not have access to a desk in one of our offices. They are also eligible to submit a monthly $35 WFH expense.
Professional Development Benefits
Job Training & Conferences
Udemy offers free access to the entire Udemy and Udemy Business course libraries. We also offer an internal mentorship program, career development programs, DEI learning paths, and more.
Diversity Program
Lunch and learns
Learning Walks combine photography, Udemy mobile, and inspiration to encourage employees to get away from their desks to learn. Guest Voices bring perspectives outside of Udemy to inspire and teach.
Cross functional training encouraged
Promote from within
Mentorship program
MentorU connects people who want to learn from more experience employees across the organization so both mentor and mentees develop a deeper understanding of how to be successful at Udemy.
Continuing Education stipend
We offer up to $1,500 annually for external learning opportunities after six months of employment.
Time allotted for learning
Our UDays allow employees to dedicate one work day per month for personal and professional learning. Udemy DEAL hour encourages everyone to spend one hour each month for learning.
Online course subscriptions available

Additional Perks + Benefits

Udemy has a robust culture of continuous learning and a commitment to democratizing education for all. We not only promote professional growth and development, but create the space and provide the resources so our employees can actively learn and develop their skills.

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