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The Walt Disney Company
Create the Tech Behind Our Magic
Orlando, FL
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Lead Systems Reliabilty Engineer at The Walt Disney Company (Orlando, FL)

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At Disney, we're storytellers. We make the impossible possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
The "Flex" Systems Reliability Engineering (SRE) team helps elevate SRE practices, promoting the reliability and performance of foundational services that serve all businesses across TWDC.
The Staff Systems Reliability Engineer is an individual contributor who still has the ablity to take the lead on some projects. They use a software engineering approach to architect, design, automate, monitor, and build applications at scale. This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures. SREs are talented engineers that are focused on improving quality through a data driven approach: instrumentation, automation, and functional/unit testing. The Staff SRE for the Flex team will use their architect skillset and background to successfully lead the other SREs on the Foundational Services team.
Key Responsibilities
  • (Architecture) - Leads the architecture for a complete inter-connected set of applications that takes into account future industry direction and business product alignment.
  • (Collaboration) - Communicate effectively with executive management.
  • (Collaboration) - Forms partnerships with other Staff and Sr. Staff members to see where they can drive cross-team efficiencies.
  • (Communication) - Tracks, communicates, and improves time spent resolving operational issues.
  • (Reliability Engineering) - Working on designing architecture that gracefully fails and advocate for the integration of those solutions into the software products.
  • (Security) - Ensure application communication and data practices are following security best practices.
  • (Systems Integration) - Guards infrastructure against the introduction of unnecessarily complex solutions
  • (Software Engineering) - Designs tools that facilitate ease of management and operations of applications, systems, and infrastructure on behalf of product teams
  • (Quality Engineering) - Contribute to the design or requirements definition for Quality Assurance tools and tool chains into SRE development and workflow processes specific to configuration management, orchestration, and tool chain development and support
  • Perform and provide in depth analysis on load test runs against a moderately complex system
  • Demonstrate exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SRE team
  • Identify and propose system and application fixes for performance bottlenecks.
  • Evaluate new application requirements for capacity and run-time best practices.
  • Evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Interprets internal or external business strategies, opportunities and trends and recommends best practices for the business
  • Solves complex problems; takes a broad perspective to identify innovative solutions
  • Works independently, with guidance in only the most complex situations
  • May lead functional teams or projects
  • Provides mentoring to junior members of the engineering Teams.
  • Influences the direction and adoption of technology across multiple engineering teams and businesses.

Qualifications
  • 7 years of experience
  • Excellent verbal and written communication to all levels in the organization.
  • Inspires and creates excitement about new technologies, platforms and methodologies
  • Demonstrates curiosity and continuous learning and self-improvement.
  • Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management.
  • Communication of ideas and solutions in a clear and organized manner.
  • Clear and effective presentations to groups of people, including internal and external conference presentations.
  • Effective project management and planning on large-scale projects (familiarity with agile/scrum project management).
  • Ability to design and deliver training to other technologists.
  • Construction of concise and complete technical documentation.
  • Mentoring of other Staff on technical material.
  • Viewed as a reliable technical resource for others.
  • Able to quickly and adeptly understand the needs of the business and be able to translate those needs into actionable items.
  • Able to present technical subjects to both technical and non-technical audiences, large forums, and executives
  • Expertise in multiple scripting languages and advanced skills in programming languages (e.g. Go, Python, Ruby, Dart, Node, Java, others alike) with ability to build test coverage for all software being developed.
  • Systems administration skills on Linux and Windows platforms
  • Has experience automating the operations of large systems (Chef, Terraform, Ansible, etc)
  • Networking skills and protocols (e.g. HTTP, TLS, SSH, DNS)
  • Software Development Continuous Integration (CI) Pipeline knowledge (e.g. Jenkins, Gitlab CI)
  • Has experience administering Splunk of other large Enterprise solutions (Websphere, SAP, etc)
  • Expertise with Distributed Systems and Container Platforms (e.g. Kubernetes/GKE, ECS, Mesos, Fargate, Nomad)
  • Experience with Source Control Management systems (e.g. Git)
  • Expertise in public and private cloud hosting services (AWS, Google Cloud, Azure)
  • Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting.
  • Proficient in web server technologies (e.g. Apache, Node.js, NginX, Tomcat, IIS, Caddy Server) including setup, configuration, performance monitoring, tuning, clustering, and debugging (e.g. JConsole).
  • Proficient with data technologies (e.g. NoSQL, MySQL, MongoDB, Redis, Elastic) including being able to perform basic setup, configuration, and troubleshooting.

Education
Required
  • Bachelor of Science degree in computer science or related field or equivalent experience in technical operations and software engineering
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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