Lead Software Configuration Specialist

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Helping careers take flight. Reshaping an industry. Enable you career to be Made on Duck Creek.

WHAT WE ARE ABOUT:

Our global team creates technology solutions that the insurance world has never seen - but really needs. With offices around the globe, our inclusive, innovative teams collaborate to continuously evolve our product offering that world class P&C Insurers build their core systems on – Billing, Claims, Policy, Insights, Reinsurance and more. The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home.

If working in a fast paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.

WHAT YOU’LL DO:

The Software Configuration Lead is the primary point of contact on implementation projects for both the Customer and the internal project team, and is recognized by the project team and customer as the expert on the product and project. Serves as the point of escalation for project related activities, and for the Customer. The Software Configuration Lead is responsible for the performance of the team and is expected to mentor team members by increasing their knowledge and skills of the project, product and customer. Also, may be expected to work across multiple complex projects simultaneously.

  • Oversees a team of developers, designers, and architects to ensure the configuration and custom components meet application requirements and performance goals. 
  • Oversees the configuration, building, and testing of the application.
  • Serves as the primary contact for the Sales and Product Management and Client Delivery teams by providing pre-sales support, solution planning, product management expertise and customer support through knowledge of the product or product line
  • Leads discussions with customers to understand and transform customer requirements into user and application requirements.
  • Leads a team and delivers successful outcomes, while anticipating business challenges and implementing solutions.
  • Serves as primary point of escalation for project team and customer, engaging leadership only when necessary.
  • Contributes IP back into the Duck Creek practice
  • Serves as a mentor on teams
  • Trusted advisor of the customer
  • Performs other related duties and activities as required.

WHAT YOU’VE DONE:

  • Bachelor’s degree, or its foreign equivalent in Computer Science, Computer Engineering, Information Systems, or a closely-related Computer/IT technical and analytics field
  • Minimum of 12 years’ professional experience, preferably in implementing software applications
  • Experience with implementation of Duck Creek Platform
  • Experience in implementing P&C Insurance software applications
  • Experience in HTML, ASP, and XML preferred
  • Experience with systems integration (Policy, Billing, Claims, Reinsurance, third-party systems).
  • Previous experience working in a customer facing role
  • Demonstrated experience leading a team and managing employee performance
  • Facilitation experience for conducting requirements gathering and stakeholder agreement meetings
  • Familiar with Joint Application Design (JAD) session, prototyping, Conference Room Pilot (CRP), and similar approaches and principles
  • Familiar with business process design concepts and principles.
  • Familiarity with insurance products, rules and methodologies desirable
  • Familiarity with merge fields for Microsoft Word and Adobe.
  • Excellent communication skills, verbal and written
  • Excellent analytical and problem solving skills

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

Duck Creek Technologies does not accept nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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