Knowledge Software Engineer - Remote at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment 

You can build partnerships that move our business forward

You see feedback or failure as motivation to learn and to grow

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.

About the Team

Our goal is to deliver the next-generation of Conversational AI (CAI). Towards this, we are building a multidisciplinary team of engineers and scientists to create a dialogue manager platform that can provide elegant conversational experiences at scale. We are looking for a Knowledge Engineer to help us create exceptional conversational experiences.  

In this role you will:

  • Join the dialogue management team to deliver state-of-the-art products at a global scale to tens of millions of consumers.
  • Create production-ready knowledge graphs, services, and representations to enable Conversational AI technology
  • Work alongside our Science team to develop delightful experiences using state-of-the-art Natural Language Understanding and Machine Learning techniques
  • Support authorship tooling for building and maintaining dialogue management products at scale 


Minimum qualifications:

  • B.S. in a quantitative or computational field such as Computer Science, Artificial Intelligence, Computational Linguistics, or equivalent experience
  • 2-3 years of industry experience with Conversational AI systems
  • Experience delivering production software
  • Strong programming skills in Python/(Java/Scala/Kotlin) and knowledge of data structures
  • Strong understanding of graph databases/standards such as JanusGraph, Neo4j, Cosmos, Neptune, etc.
  • Proficiency in query languages such as Apache Tinkerpop, RDF, Gremlin, GraphML, and/or SPARQL
  • Experience in bottleneck identification and performance optimization in graph systems 
  • Proficiency in database querying (SQL, NoSQL) and search techniques
  • Experience with benchmarking and optimization of AI models/ libraries
  • Experience with communicating insights and presenting concepts to diverse audiences. 
  • Team player mindset and ability to work in an interdisciplinary team. 

Preferred qualifications:

  • Past expertise in developing scalable inference capabilities (e.g forward chaining/backward chaining) for learning connections in the knowledge graph.
  • Past experience working with Conversational AI and NLP team to get models into production by fine-tuning the models for memory and resource usage
  • Experience designing conversational experiences for an end-user
  • Experience conducting usability studies and focus groups
  • Experience deploying Machine Learning models into production

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top-tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits and flexible time off to keep your mind fresh. Most importantly, you’ll have the ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode

What are LivePerson Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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