Junior Salesforce Administrator

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We are very happy to announce that we have officially re-opened our Ballard HQ office for voluntary use! It's excellent to be seeing people in person and have the buzz going again. In order to maintain safety, comfort and flexibility, we currently offer most employees the choice between 3 work locations: HQ-first, Hybrid or Remote; if there are specific location needs, the job description will indicate that below. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.


We look forward to having you apply to join our team of Knockstars!


The Role

We are looking for a Junior Salesforce Administrator to take ownership of maximizing our high growth plans by helping us refine and support a well-oiled sales machine. We have an award winning product that we know improves the businesses and lives of our customers. We need someone to drive the refinement of our go-to-market processes to optimize our growth. The role will focus on resolving end-user issues, as well as developing new solutions in the Salesforce & Hubspot platform.


It is essential for us that you’ve collaborated with Enterprise B2B SaaS sales and marketing teams before and have a passion for developing, documenting and improving operational processes. What would be a plus? You have a passion for real estate, prop tech and/or vertical SaaS.


The Team

The RevOps, GTM, and Strategy teams high energy groups that love connecting the industry with the leading business solutions. We enable our customers to acquire and apply the tools needed to improve their business performance, through increased occupancy in the residential communities they manage. And we don’t just show them what they need to do - we help them take direct action within our product! We take a comprehensive approach to assuring our customers are able to realize value throughout the customer lifecycle. 

Day to day

  • Administration, Setup, & Training for GTM software tools - ensure that team members make the best use of the tools
  • Drive best practices in the GTM organization by identifying areas of improvement within existing processes
  • Build automation and efficiency into our workflows
  • Developing ongoing training/support documentation for existing end users
  • Facilitating solutions to bugs/errors/issues surfaced by the GTM team
  • Manage data and creating a standard for data hygiene for the organization
  • Participate in strategic conversations on improvements to our lead-to-cash lifecycle

  • 30 / 60 /90:

  • In your first 30 days your main focus is to observe & learn. Get familiar with our setup and how existing data moves throughout our systems!
  • By 60 days you should have ownership of net new sales requests. You’re doing the job, troubleshooting the issues, communicating and documenting corrections.
  • 90 days you are helping steer the ship. While maintaining the current processes, you are building on them, recommending improvements to leadership and taking ownership of driving the agenda to deliver those changes.

Basic Qualifications

  • 1+ years experience administering Salesforce is required
  • Hubspot, TaskRay, Zendesk experience a plus 
  • Experience using Salesforce data load tools (ie. dataloader.io)
  • Familiar with the SaaS sales/marketing metrics
  • Understanding of powerful, modern software tools and driving their adoption
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate with all levels of the organization
  • Collaborative problem solver with experience working with cross-functional teams

Why You'll Love It Here!

  • You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
  • You are comfortable trying new things and thinking in an unexpected way.
  • You are looking to be part of an extraordinary team with solid infrastructure in place.
  • You want an opportunity to win, inspire change and be in an environment that will optimize for your success.
  • You adopt our set of core values - determination, excellence, trust, and community.
  • Flexible work options - choose to be a HQ, Hybrid or Remote employee with various benefits.
  • Competitive cash and equity compensation.
  • 100% medical, dental, and vision coverage for full-time employees. Partial family coverage optional.
  • Flexible time off & paid holidays.
  • Parental leave program.
  • 401k with company match to help you save for the future.
  • Learning & Development assistance.
  • We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.
  •  #LI-REMOTE

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers.


We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the efficiency and business intelligence tools needed to maximize occupancy, rent growth, and customer happiness at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.


In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm passionate about the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the incredible #multifamily industry: http://bit.ly/knock-5thwall


Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.


Our Values

To be successful and recognized at Knock, you should naturally encompass our S.T.A.R. values:


S - strengthen our communities

T - tackle difficult problems

A - adapt to change

R - raise the bar


We take these behaviors seriously and expect everyone to bring a positive KnockSTAR demeanor with them to work every day.


At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in outstanding talent that works together toward a common goal. We’ve been especially fortunate to build an outstanding team that delivers real value to our customers each and every day. We can’t wait to hear from you!


Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:


Built In Seattle's 100 Best Places to Work (2021, 2022)

Built In Seattle's 50 Best Midsize Places to Work (2022)

Built In Seattle's 50 Best Small Places to Work (2020, 2021)

Best Places to Work Multifamily® (2021, 2022)

Best Places to Work Multifamily® for Women (2021, 2022)

Inc. 5000 Fastest Growing Private Companies (2021)

NAA Best Places to Work - Suppliers (2020)


Important Information

Knock is committed to crafting a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!


Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.


Knock uses the E-Verify employment verification program.

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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