Junior .NET Developer

| Richmond, VA
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Overview 

We are seeking bright and friendly individuals with excellent communication skills, a willingness to learn and apply new technology, and a track record for providing great customer service. You will be providing critical support to our customer base with your knowledge of Microsoft technology and learning AvePoint’s suite of products. 

What will you be doing? 

As a Junior .NET Developer, your job is to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. You’ll be speaking with customers directly to resolve any problems, as well as providing written documentation on resolutions. This is a support role where you'll be reviewing code and escalating to our engineering team to correct any issues and will require excellent written and verbal communication.

  • Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction
  • Review code to debug, identify root cause, and provide change suggestions 
  • Act as an escalation point for Tier 2 support team, collaborating to solve customer issues 
  • Act as an extension of R&D team to troubleshoot and resolve advanced software issues
  • Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions 

OK, I’m interested… is this the job for me? 

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. 

Other qualities you’ll need to be a fit for this role include: 

  • Bachelor’s Degree or above in Computer Science/Information Technology or equivalent 
  • Strong knowledge and understanding of object-oriented programming (C#/.NET) required
  • Knowledge of database technology (SQL Server preferred), as well as optimization and analysis 
  • Strong analytical skills and technical research capabilities 
  • Excellent verbal and written communication skills 
  • Familiarity with cloud computing, Kubernetes and Azure is a plus 
  • Self-Motivated with keen attention to detail and excellent organization skills 
  • Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies

About AvePoint 

Check out our careers blog for content on our people, culture, and workplace! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

AvePoint promotes and maintains a drug-free workplace. 

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