Junior Hardware Specialist at Bounteous

| Wilmington, NC
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We are looking to hire a new Jr. Hardware Specialist who will work directly with our Bounteous team members and outside vendors to maintain the lifecycle of our fleet of Apple and Windows laptops, and their software. This individual will play a pivotal role by installing, deploying, configuring, testing, and maintaining system hardware and software related to internal resources utilized across Bounteous platforms. The role will ensure the stability and integrity of information in compliance with organization policies and standards. The ideal candidate will be strong technically and current in new laptop hardware – with the ability to test software upgrades/patches to hardware and provide feedback/reports to the team prior to org wide rollouts.
Qualified candidates will be willing to manage vendor relationships for procuring laptops, their accessory hardware and any installed software. Some experience is required diagnosing and resolving package or application problems. The respective team member will assist the helpdesk with SaaS or internal applications to keep Bounteous' teams operating efficiently.

Role and Responsibilites

  • Support, monitor, test, and troubleshoot hardware and software problems related to the Bounteous Apple & Windows laptop fleet
  • Set up equipment for employee use, performing or ensuring proper installation of laptops, operating systems, or appropriate software
  • Onboarding new team members their first day, getting them acclimated to where products and services are located and answering any first day IT concerns
  • Manage full Device lifecycle including purchasing, deployment and decommissioning, recycling/selling of discarded devices
  • Assisting in level 1 or purchasing tickets open by team members

Preferred Qualifications

  • BA/BS in Computer Science and or equivalent experience
  • 1+ years of hands-on Office 365 user administration
  • Limited hands on Active Directory administration: file and share permissions, user administration: password & MFA resets
  • Should have experience with improving systems performance by recommending, implementing hardware updates including firmware changes and break/fix
  • Hardware Development, Analysis, and Testing
  • Develop test specifications and create support documentation as appropriate for all hardware resources in line with Bounteous processes.
  • Support remote users via VPN technologies
  • Require minimal supervision and provide oversight for assigned projects
  • Have excellent oral and written communication skills
  • Effectively manage all Assets via asset management tool
  • Must be able to travel nationally if required and to/from Offices as required
  • Experience managing and maintaining infrastructure devices, including switches, routers and firewalls
  • Current knowledge of the following Software Products from License Administrator role:
  • Adobe Creative Cloud
  • Microsoft 365
  • Jetbrains
  • Apple Mac support experience
  • Jamf deployment experience
  • Experience deploying packages in Microsoft Endpoint management (Intune)

If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

Bounteous is willing to sponsor eligible candidates for employment visas.

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Technology we use

  • Engineering
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An Insider's view of Bounteous

What does your typical day look like?

There is no typical day for a Data Scientist. Some days I am heads-down coding 80% of the time; others are filled with multiple client presentations, internal discussions, or even writing a blog post. Being able to utilize my data science knowledge and make an impact on clients' business is an incredibly rewarding experience for me.


Data Scientist

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Yes, we offer competitive paychecks and annual bonuses, but we also offer top-of-the-line healthcare, vision, dental, disability, and life insurance; flexible spending accounts, including transportation savings; 401(k) benefits; and a take-what-you-need vacation policy. At Bounteous, rewarding our people for a job well done is the most important job we do.

You could say our perks start with free craft brew (including Bounteous' own) at Beer O’clock or with the Friday lunches and snacks all day, every day. Offering flexible working hours and choosing from two comfortable offices in public transportation and restaurant-friendly locations are definite pluses. For some, it’s the shiny new Apple computers and displays. For others, it’s our annual Hackathon, lunch and learn sessions, a tech conference, or certification opportunity. Or maybe it’s simply the camaraderie during an annual 5K, a bunch of coworkers kicking back and playing games during happy hour, a competitive dodgeball tournament, or bringing a date to our annual holiday bash. No matter which is your favorite, Bounteous is never short on perks!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

First-rate salary, “Take What You Need” vacation policy, and competitive bonus incentives • The opportunity to work side-by-side with smart, passionate team members and to be paired with a Mentor and Career Coach to help you reach your personal and professional development goals! • Amazing, holiday parties and frequent team activities, get-togethers, shindigs, and powwows, including an annual Hackathon! • An incomparable benefits package for you and your family, including: 401(k) retirement; fully paid premiums for healthcare, long-term disability, and life insurance; and dental and vision programs • Opportunities to regularly participate in community volunteer events and our charitable contribution program

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