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Miami, FL

ITOC Engineer II (Miami, FL)

| Miami, FL
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Our Opportunity:

We are seeking a highly motivated IT Operations Center Engineer II to be part of our team. The ITOC Engineer II are a cross between system and software engineers who are responsible for all observability aspects of Chewy’s e-commerce platform. We're looking for engineers who want to be a part of supporting infrastructure software health by developing monitoring strategies and performing advanced troubleshooting and operational tasks. Come help us build a bigger and better Chewy as an ITOC Engineer II. You will be part of a small family within Chewy that has a huge impact on our incredible growth. Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.

What You'll Do:

  • Focus on service stability and reliability by working with application owners to set SLOs.
  • Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks
  • Identify observability requirements during application onboarding phase.
  • Be a technology and DevOps evangelist for the rest of the company
  • Configure monitoring tools to include Datadog APM/Synthetic/RUM, AWS Cloudwatch, Splunk and others for optimal observability of Chewy’s E-comm environment.
  • Function as the ITOC SME for our monitoring infrastructure to aid teams as needed for onboarding and developing monitoring for new and existing services.
  • Develop the material for and conduct team training to keep the ITOC up to date on the latest technology and best practices.
  • Participate in and develop projects for the observability needs of internal Chewy teams, while identifying and creating opportunities to improve our processes and procedures to further raise the bar.
  • Troubleshoot advanced issues impacting platform functionality.
  • Interface, as primary POC, with 3rd party vendors and internal teams to maintain a highly efficient platform, enhancing ROI.
  • Participate in an on-call rotation to provide 24/7/365 support to Major Incidents for after-hours response.
  • Automate manual tasks using specified tools within our environment, such as Terraform, Jenkins and AWS technologies.
  • Other duties as assigned

What You'll Need:

  • At least 5 years of experience in an IT Operation Center, or similar environment.
  • Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform [preferred], etc.
  • Minimum 5+ years of experience in building and managing applications in public cloud platforms like AWS (preferred), GCP or Azure
  • Expert in building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance
  • Highly skilled in identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues
  • Solid understanding/experience of web services, databases and relating infrastructure/architecture
  • Experience working with open-source community (troubleshooting, patch submission, etc.)
  • Demonstrated 5+ years of Linux System Administration
  • Experience with CI tools such as Bamboo, Jenkins, CircleCI
  • Ability to organize, troubleshoot and continuously learn
  • Previous experience working within controls such as SOX, PCI, etc
  • Position may require travel


  • AWS Certified Solutions Architect
  • Advanced Terraform knowledge and orchestration using Jenkins
  • Datadog Integration expertise for container
  • Linux certification.
  • ITIL v4 certified.
  • Splunk Core certified.
  • Scripting in Python, Bash, PowerShell, or similar.
  • Bachelor’s degree in a related field

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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