Our Opportunity:

We are seeking a highly motivated IT Operations Center Engineer II to be part of our team. The ITOC Engineer II are a cross between system and software engineers who are responsible for all observability aspects of Chewy’s e-commerce platform. We're looking for engineers who want to be a part of supporting infrastructure software health by developing monitoring strategies and performing advanced troubleshooting and operational tasks. Come help us build a bigger and better Chewy as an ITOC Engineer II. You will be part of a small family within Chewy that has a huge impact on our incredible growth. Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.

What You'll Do:

• Focus on service stability and reliability by working with application owners to set SLOs.
• Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks
• Identify observability requirements during application onboarding phase.
• Be a technology and DevOps evangelist for the rest of the company
• Configure monitoring tools to include Datadog APM/Synthetic/RUM, AWS Cloudwatch, Splunk and others for optimal observability of Chewy’s E-comm environment.
• Function as the ITOC SME for our monitoring infrastructure to aid teams as needed for onboarding and developing monitoring for new and existing services.
• Develop the material for and conduct team training to keep the ITOC up to date on the latest technology and best practices.
• Participate in and develop projects for the observability needs of internal Chewy teams, while identifying and creating opportunities to improve our processes and procedures to further raise the bar.
• Troubleshoot advanced issues impacting platform functionality.
• Interface, as primary POC, with 3rd party vendors and internal teams to maintain a highly efficient platform, enhancing ROI.
• Participate in an on-call rotation to provide 24/7/365 support to Major Incidents for after-hours response.
• Automate manual tasks using specified tools within our environment, such as Terraform, Jenkins and AWS technologies.
• Other duties as assigned

What You'll Need:

• At least 5 years of experience in an IT Operation Center, or similar environment.
• Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform [preferred], etc.
• Minimum 5+ years of experience in building and managing applications in public cloud platforms like AWS (preferred), GCP or Azure
• Expert in building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance
• Highly skilled in identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues
• Solid understanding/experience of web services, databases and relating infrastructure/architecture
• Experience working with open-source community (troubleshooting, patch submission, etc.)
• Demonstrated 5+ years of Linux System Administration
• Experience with CI tools such as Bamboo, Jenkins, CircleCI
• Ability to organize, troubleshoot and continuously learn
• Previous experience working within controls such as SOX, PCI, etc
• Position may require travel

Bonus:

• AWS Certified Solutions Architect
• Advanced Terraform knowledge and orchestration using Jenkins
• Datadog Integration expertise for container
• Linux certification.
• ITIL v4 certified.
• Splunk Core certified.
• Scripting in Python, Bash, PowerShell, or similar.
• Bachelor’s degree in a related field