IT Voice Engineer at NextEra Energy, Inc. (Miami, FL)

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Requisition ID: 62151

Our reliability is one of the best in the nation, and we're working to make it even better. We live here too. That's why we're committed to making Florida a better place. Join our team today Learn more

Position Specific Description

This position is an integral part of our Voice & Video Engineering team. Our team designs, implements, and maintains the enterprise voice & video infrastructure for NextEra Energy and its subsidiaries - Florida Power & Light (FPL) and Nextera Entergy Resources (NEER).

If you are technical and have experience using voice and video products from Cisco and have a deep understanding of IP telephony, you may be the perfect fit for our team. The position reports directly to the IT Voice & Video Services Manager with work location available in Miami for the right candidate. In this position, you will work with some of the brightest minds in the clean energy and utility industry as they work to ensure NextEra is the largest and most capable clean energy provider in North America and the best electric utility in the world.

Job Overview
  • This role contributes to the design, implementation, and support of our voice & video systems and infrastructure.
  • This role's primary area of focus is to implement & support the FPL Transmission voice technology, which includes Atos Hipath 4000 and Openscape voice phone systems, Xpert Turret and Genesys IVR.
  • Employees in this role work directly with management, project managers, customers, and business leaders to ensure that projects are successfully delivered on time and within budget. In addition, they act as an escalation point for issues encountered in our 24x7 environment to ensure the availability and performance of our systems are maintained.
  • Employees also ensure that all documentation is accurate and up to date and our infrastructure remains secure.


Job Duties & Responsibilities
  • Understand advances and changes in the technology industry and work directly with equipment manufacturers to assess new technologies and recognize how changes are applied to provide solutions to our business environment, to increase availability, reliability, business agility, or reduce operating costs
  • Analyze the business requirements of new projects requested by the FPL or NEER subsidiaries and help design voice solutions to support their implementation.
  • Work with customers and vendors to design and implement Transmission phone system configurations/upgrades and provide recommendations on the equipment that will deliver the best experience.
  • Provide support for the phone system to ensure this critical system remains operational
  • Under limited supervision, contribute in a hands-on manner with the implementation of voice infrastructure
  • Create as-built design documentation for all new projects and network engineering efforts and ensure they remain up to date as the network evolves
  • Maintain the availability and integrity of our enterprise network infrastructure, including wired and wireless networks, network security infrastructure, and voice transport infrastructure
  • Act as the next level of engineering escalation for issues encountered within the voice and video environment
  • Medium to High knowledge of ATOS Phone systems, Cisco Call Manager, and Voice over IP technology
  • Experience with network management operational tools such as Cisco Prime, Netscout, and IBM Tivoli
  • Excellent oral, written, and organizational skills and the ability to multi-task projects with exceptional interpersonal skills and strong analytical skills
  • Performs other job-related duties as assigned


Required Qualifications
  • Education - Bachelor's Degree
  • Experience - 5+ years of relevant industry experience with large enterprise IP Telephony, diverse voice and video infrastructure, and in-depth knowledge of current network/voice hardware and protocols


Preferred Qualifications
  • Education - Bachelor's Degree in Computer Science, Information Technology or other advanced science or engineering field
  • Certification - Cisco CCNP, CCDP or CCIE
  • Other - Experience with Agile methodologies and Kanban systems


Job Overview

This role is responsible for assisting with the design, leading the implementation, and supporting the maintenance of our enterprise network infrastructure. Employees in this role work directly with management, project managers, and business leaders to ensure that projects are successfully delivered on-time and within budget. This position acts as an escalation point for issues that are encountered in our 24x7 environment to ensure that the availability and performance of our systems is maintained. Employees also ensure that all documentation is accurate and up-to-date and that our infrastructure remains secure at all times.

Job Duties & Responsibilities
• Works directly with equipment manufactures to assess new technologies and how they can be applied to provide solutions to increase availability, reliability, and business agility or to reduce operating costs
• Analyzes new projects and designs network solutions that will support their implementation
• Participates in the implementation of network infrastructure
• Creates as-built design documentation for all new projects and network engineering efforts, and ensures they remain up-to-date as the network evolves
• Maintains the availability and integrity of our enterprise network infrastructure, including wired and wireless networks, network security infrastructure, and voice transport infrastructure
• Maintains the security of network infrastructure and compliance with all applicable industry and security standards
• Demonstrates experience with network management operational tools such as Cisco Prime, Netscout, and IBM Tivoli
• Performs other job-related duties as assigned

Required Qualifications
• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 3+ years

Preferred Qualifications
• Bachelor's Degree

Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: Yes, if applicable

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami
More Information on NextEra Energy, Inc.
NextEra Energy, Inc. operates in the Energy industry. The company is located in Juno Beach, FL. NextEra Energy, Inc. was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 64 open jobs at NextEra Energy, Inc., click here.
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