IT Systems Engineer at GoodRx (Santa Monica)

| Santa Monica
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GoodRx is America’s healthcare marketplace. Each month, millions of people visit to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

About the Role
GoodRx is looking for an individual who lives and breathes technology to augment our IT team and provide support to our organization with offices across the US. This individual must demonstrate a good balance of technical knowledge – hardware and software – and the ability to educate and empower our diverse team. This role will report to IT management and will be responsible for ensuring we have the systems, practices and tools in place to service the team and continue to make GoodRx a great place to work. This role will be a split of support and IT infrastructure configuration. Someone who is able to self start, take ownership of projects and provide support to the helpdesk team will succeed in this position. If you have a passion for delivering timely and personal first level support, while maintaining a desire to learn and grow, GoodRx is the place for you.


  • Hands on experience with Network, Servers and Storage administration
  • In this position, you’ll help support and improve our IT infrastructure and help tackle the challenges and opportunities of a rapidly expanding public company. 
  • Help configure Palo Alto Firewalls, Cisco Swtches and HP Aruba Wireless Access Points, networking equipment for current and future offices.
  • Partner with the IT team to provide day-to-day technical support to 600+ employees (80% Mac and 20% Windows environment) as well as independent contractors in the healthcare space.
  • Take ownership of projects, and provide updates to the IT Manager at a timely manner.
  • Assist end users with routine technical requests and requirements and document processes used to resolve issues. 
  • Second tier support for software and hardware issues, VoIP office phones, printers, internet access, etc.
  • Take ownership of client issues and escalate as appropriate. 
  • Assist in the maintenance of hardware and software inventory.
  • Assist the IT staff and HR department with a smooth user onboarding/offboarding process.
  • Other duties and projects as assigned by leadership and IT/Security staff.
  • Constantly learn new things—and share them with your team members.


  • 2+ years’ experience working as a Systems Administrator/Engineer
  • Hands on experience with Network infrastructure setup and administration.
  • 1-2 years’ experience providing IT support or degree in a related field.
  • IT Certifications in related fields are a plus.
  • Self motivated, and willing to learn and teach. 
  • Experience with Palo Alto, Cisco, and HP Aruba networking equipment.
  • Experience with Zoom software and video conferencing equipment.
  • Experience with Okta SSO.
  • Experience with ServiceNow.
  • Strong desire to learn new technology and skills to grow professionally with the company.
  • Strong customer service, time management and problem solving skills. #didyouturnitoffandonagain
  • Experience with remote support tools and software deployment (e.g. Jamf, Intune, Airwatch etc.).
  • Excellent understanding of computer hardware, operating system functions, and components. 
  • Mac OS X and Windows 10 software troubleshooting and configuration skills.
  • Basic troubleshooting knowledge of Google Suite, MS Office, and cloud based applications. 
  • Experience with Slack, DropBox, Asana, Cisco, Palo Alto, or HP Aruba are good to have
  • Strong interpersonal and positive teamwork skills
  • Strong documentation skills

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PyramidFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena Scoblionko

Vice President of People

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen Yim

Director Business Intelligence

What is your vision for the company?

I work with amazingly talented people. My vision for the company is that we continue to use all our experiences and knowhow to build great healthcare solutions. In my marketing role, I think about consumer journeys and how we can best present our product offerings to people. GoodRx growth comes from helping more people, and that’s a great feeling.

Leslie Burthey

VP Marketing (Go-To-Market Strategy)

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

- Medical, vision, dental, STD, LTD and AD&D to all full-time employees
- The company offers one (great) PPO Medical plan at NO COST to employees
- 4% 401k match
- Meaningful stock options
- Discretionary leave
- Classpass Membership
- Onsite Parking
- Dog friendly office

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
- Medical & Dependent Care FSA available $2,850 pre-tax per calendar year $5,000 pre-tax per calendar year
Disability Insurance
Covered @ 100%
Dental Benefits
Offered through Anthem Employees covered @ 100% Dependents covered @ 50%
Vision Benefits
Offered through Anthem Employees and Dependents covered @ 50% Monthly costs range from $3.24 (self) - $9.87 (family)
Health Insurance Benefits
Offered through Anthem Anthem Blue Cross 750 PPO - employees covered at 100% and dependents at 90% Anthem Classic 250 PPO - monthly cost ranges from $60 (self) - $187 (family) Kasier
Life Insurance
STD, LTD, LIfe & AD&D - ALL covered @ 100%
Wellness Programs
GoodRx partners with Kindbody to provide a discount off of third party reproduction support
Mental Health Benefits
GoodRx provides free access to therapy, coaching, and a library of mental health resources
Retirement & Stock Options Benefits
401(K) Matching
4% 401k match - no vesting period
Company Equity
RSU's available to full-time employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months fully paid with at least 90 days of service
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches on Tuesdays, Wednesdays & Thursdays Bagel Fridays Snacks and Drinks that put the freshman 15 to shame!
Game Room
Stocked Kitchen
Happy Hours
Weekly Thursday Happy Hours
Company paid parking onsite or $100/mo parking waiver
Pet Friendly
Your pets can work alongside David Bowie (dog)
Recreational Clubs
We offer a variety of clubs like our dodgeball league, monthly book club, hiking club, and more
Relocation Assistance
Fitness Subsidies
- ClassPass Membership
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

Social Good + Successful Business Model + Great Colleagues = GoodRx

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