Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
East Bay

IT Engineer at Veeva

| East Bay
Sorry, this job was removed at 6:18 a.m. (CST) on Wednesday, January 19, 2022
Find out who's hiring in San Francisco, CA.
See all Developer + Engineer jobs in San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

The Role

Veeva Systems is looking for an IT Engineer (End User Services) to support our employees in the Pleasanton, CA (HQ) office and throughout the Western United States. The successful candidate will be someone with a broad skillset/background in the field of End User Support/Desktop Support and IT Infrastructure, a self-starter and team player who can balance day-to-day operations with speed and efficiency while still planning and working towards long term goals.
Your day-to-day role will be very hands-on (in our Pleasanton, CA office) managing end-to-end desktop support, from procurement to deployment, and ensuring our employees have the IT services and support they need to be productive. You will be a part of the larger End User Services team in the Americas. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do

  • Interact with internal Veeva users to help resolve all levels of IT-related issues and provide answers in a timely manner
  • IT account and asset management for onboarding/offboarding of employees
  • Diagnosis and repair of end-user devices
  • IT ticket management
  • Resolution of escalated technical IT matters
  • Manage and deploy corporate PCs/Macs
  • Support company events
  • Coordinate warranty repairs
  • Ship, recycle and dispose of devices using defined processes
  • Assist in the management of hosted IT applications (Google G Suite, Egnyte, Zoom, Okta, etc.)
  • Provide Level 1 and 2 support for internal Veeva applications
  • Participate in staffing the Virtual Walk-up (open Zoom Room) for end-users that need help
  • Provide on-call weekend support as needed
  • Look for ways to improve current processes and make suggestions for improvements


  • 3+ years of experience in a desktop support role within a global organization across multiple regions and time zones
  • Excellent verbal/written communication
  • Experience in supporting Microsoft Windows, Mac OS, and Chrome OS
  • Experience with G Suite and Office365
  • Can troubleshoot hardware/software issues for Windows and Apple devices
  • Can perform software installations and upgrades for various types of applications
  • Excellent verbal and interpersonal skills
  • Shows a history of giving excellent customer service and focus
  • Highly motivated individual with experience getting things done in a fast-paced environment

Nice to Have

  • ITIL, CompTIA, and/or Microsoft certifications
  • Knowledge of general IT security controls and best practices
  • Experience documenting IT applications and training users
  • Cisco Meraki operational experience
  • Knowledge of asset management best practices.
  • Previous experience with cloud/SaaS and/or virtualization technologies

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • boto3Libraries
    • PandasLibraries
    • ASP.NETFrameworks
    • FlaskFrameworks
    • AWS LambdaFrameworks
    • JenkinsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS RedshiftDatabases
    • AWS AuroraDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

What are Veeva Perks + Benefits

Volunteer in local community
Crossix participates in local volunteer activities, including bi-weekly lunches with the AHRC, delivering meals with Meals on Wheels, working with Montefiore Medical Center, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Crossix has an incredibly active Culture Club where members come up with creative events and programs from our summer outing to themed happy hours and volunteer opportunities throughout the year.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Veeva

What are some social events your company does?

Crossix encourages team and company-wide events, so we have activities like happy hours, Escape the Room outings, pizza making as well as field day and community service events.

Sean Bell

Analytics Services Manager

What's the biggest problem your team is solving?

My team is starting to do a lot more work in retail pharmacy, so we need to think about how the goals of retail pharmacy clients differ from pharma clients and how to tailor analyses to provide insights that meet these goals


Analytics Services Senior Manager

How does the company support your career growth?

From your immediate manager and up, there’s a culture of support that manifests in regular check-ins, growth plans geared towards giving you the kinds of work you’re interested in, and plenty of feedback in both directions.


Channel Partner Manager

How do you empower your team to be more creative?

Innovation is in our company DNA and everyone on the team is always encouraged to bring new and unique ideas to the table. Our Culture Club also organizes creative initiatives that make our working environment more collaborative and fun.



More Jobs at Veeva