IT Engineer - Austin

| Austin, TX
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Who We Are
Verkada is the leader in integrated cloud-managed enterprise building security. Verkada combines our cloud-managed software platform with hardware powered by edge-based processing to provide customers with a real-time view into every part of their organization. Designed with simplicity in mind, Verkada’s video security cameras, access control and environmental sensors natively integrate with our platform and are virtually effortless to install, maintain, and manage across hundreds of sites. Verkada protects more than 6,000 organizations, including more than 30+ of the Fortune 500.

About Verkada
At Verkada, we’re rethinking what it means to be physically safe. Today, we build security cameras that detect action, identify danger and help keep people and places safe and secure. Using a combination of software and hardware, we’re transforming an industry that has seen little innovation for decades—and we already support thousands of customers. But this is just the beginning. We envision a world in which security systems feel as seamless and modern as the organizations they protect and our enterprise solution becomes a model for not just business security, but public security as well.
 
About the IT Team
We are a high-functioning and cohesive team providing an amazing customer experience and focused on opportunities to unlock growth across the company and doing it all with a keen eye on security. We're here to make work easier and more efficient for our coworkers, fix what needs fixing, implement and improve processes, provide automation to increase efficiencies, onboard new hires at a rapid pace, evaluate and procure new solutions in the software and hardware worlds, and administer and improve our SaaS stack. As a small team in a rapidly growing startup, we're always ready to expand our responsibilities at a moment's notice all while maintaining the white-glove service our fellow employees deserve.
 
About This Role
Envision yourself here: You're a smart, hungry, adaptable, calm-under-pressure IT superhero whose primary goal is to enable all Verkada employees to crush it on a daily basis. Troubleshooting is your middle name. You can dive into any nasty tech situation and leave everyone smiling. You love trying out new software and hardware and staying up-to-date with the latest tech trends in both the enterprise and consumer worlds. You're always ready to help anyone at a moment's notice and you know how to handle constantly shifting priorities. You're a great team player and have opinions to contribute on a wide variety of topics, but can also get to work without too much oversight if need be. You enjoy variance in daily tasks, don't mind getting in touch with your customers in a multitude of communication channels, and getting to know everyone and their tech needs around the office.
 
Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements.

Responsibilities

  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
  • Administering a wide variety of SaaS apps; provision/modify/remove access as needed.
  • Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.
  • Partner with all business units and collaborate on projects.
  • SaaS account management with an eye on security and cost evaluations.
  • Able to communicate effectively and concisely to the entire company.
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants.
  • Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

Requirements

  • 5-star customer service mindset.
  • Excellent verbal and written communication skills.
  • Excellent teamwork skills.
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices.
  • Ability to administer G-Suite for day-to-day operations
  • Experience working with SSO (Okta, OneLogin, etc.).
  • Capable of managing AV hardware and software, including video and sound editing tools.
  • Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
  • Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
  • Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Desired Skills/Experience

  • BS/MS in Computer Science, Engineering, or similar experience.
  • Familiarity with any/all of our current technology stack: AWS, Confluence, Zendesk, Slack, Salesforce, Zoom and Zoom Rooms, jamf, VoIP telephony among others.
  • Good grasp on how APIs are designed and implemented.
  • Familiarity with programming languages e.g. Python.
  • Exposure to HPE/Aruba, Palo Alto networking hardware.
  • Fearless when it comes to troubleshooting or determining root cause.
  • A love of documentation and process improvement.
  • Demonstrate that you continue to keep your knowledge and skills up to date
  • Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

US Perks & Benefits
- Generous company paid medical, dental & vision insurance coverage 
- Unlimited paid time off & 11 companywide paid holidays 
- Wellness allowance 
- Commuter benefits 
- Healthy lunches and dinners provided daily 
- Paid parental leave policy & fertility benefits

Verkada is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is support for members and allies of our internal communities like Women at Verkada, Pride at Verkada, Multicultural at Verkada and Parents at Verkada. 

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • CaffeFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases

An Insider's view of Verkada Inc

How does the company support your career growth?

Verkada is a company with a lot of opportunity and challenges waiting to be tackled. It really is a place where you get to "create your own destiny" while being a part of something great.

Kris Gonzalez

Lead Technical Recruiter

What are Verkada Inc Perks + Benefits

Verkada Inc Benefits Overview

As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer flexible PTO, catered lunch and dinner every day, commuter benefits, comprehensive medical, dental, and vision coverage, wellness benefits, paid parental leave, fun celebrations, and more!

Culture
Partners with Nonprofits
Throughout the year we partner with different nonprofits and use our proceeds from internal fundraisers to support their causes.
Friends outside of work
Eat lunch together
Intracompany committees
We have 3 committees which include Multi-Cultural Community, Women @ Verkada, and Pride @ Verkada.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Twice a year we hold a mandatory unconscious bias training for all employees to strengthen our culture and reaffirm our commitment to diversity.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We offer three different ERGs and will continue to add more as we the company continues to grow.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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