IT Cloud Engineer (Remote - US) at Automox

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We are disrupting the status quo and leaving legacy thinking behind. From breaking down industry barriers to shaping the future of how the world works—we believe our growth is limitless. At our core, we are visionaries, builders, and innovators bent on tackling challenging and rewarding work. Innovation shouldn’t stop at technology, that’s why we shape our values, culture, and community around people, not outdated conventions. Join the cloud-native revolution.

Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. 

The future of IT Operations is cloud-native – and right now. Will you join us?

OVERVIEW

Automox is on a mission to empower IT administrators with a suite of tools that automate the fundamental tasks that keep their infrastructure patched, configured, and more secure than ever before. 

We are up to something extraordinary and are seeking curious problem solvers, revolutionaries, and challengers to the status quo to join our team. If you are tired of traditional corporate work environments that put processes over people, or simply looking to ply your craft in a way that impacts both company and customers in a material way - then Automox might be the right place for you. 

We are seeking a customer service-centric IT Cloud Engineer to join our fast-growing team. In this fun role, no two days will be the same. You’ll get to work with everyone in the company and use your technical prowess to improve the lives of all your colleagues. But that’s not all...we know you’re nerdy about tech, and we have a lot of it. You’ll get to work with the most modern tools and platforms out there, along with being able to influence what we might use in the future. If that describes you please read on.

WHAT YOU’LL BE DOING

  • Support technology service, software, and hardware requests
  • Automate workflows to replace repeatable processes and reduce manual intervention
  • Serve as an escalation resource (Tier 3) and provide timely response/troubleshooting/resolution to requests from the IT Helpdesk team.
  • Interface with internal teams, such as Security Operations, Development and Engineering, as a technical stakeholder or lead on projects
  • Help design & Implement cloud data management strategies
  • Help build & maintain cloud infrastructure that serves internal teams
  • Manage Integration platforms and perform light data engineering
  • Document and train team as a subject matter expert
  • Support and continuously improve on-boarding and off-boarding processes
  • Collaborate on a team, department, and company-wide IT-owned initiatives

WHAT YOU BRING TO THE TABLE

  • Experience and enthusiasm for providing direct support to complex projects
  • Experience auditing and implementing system hardening standards such as CIS, NIST, ISO
  • Self-starter and self-teacher that can thrive with limited oversight/supervision
  • Dedication to modern security frameworks
  • Skilled in communicating technical issues comprehensively to a non-technical crowd
  • Exposure to a start-up environment or fast-growing organization is highly preferred
  • 3+ years working experience in IT Administration
  • Experience working in a mixed Unix/Windows environment
  • Experience in managing various (S, I, P)aaS, products. (Similar to the following)
  • Cloud Infrastructure: AWS (Preferred), GCP, Azure (Preferred)
  • UEM: Intune, Jumpcloud, Jamf
  • IAM: AWS, GSuite, Azure, Okta
  • IPAAS: Zapier, Mulesoft, Workato
  • Effective knowledge of programming languages (Powershell, Bash, Python)
  • Experience understanding business needs and implementing solutions based on criteria gathered
  • Capable of independently handling an outage or critical issue without oversight
  • Flexibility to work overtime and weekends as needed

COMPENSATION
Colorado applicants: The minimum annual salary for this role is $85,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • InDesignDesign
    • JIRAManagement
    • TrelloManagement

An Insider's view of Automox

How does your team reward individual success?

Individual success is rewarded through a variety of methods at Automox to allow for recognition tailored to an individuals preference. My team likes to use a kudo's slack channel, recognition in a 1:1, handwritten appreciation notes as well as quantifying the impact in an all-hands company meeting.

Kelly Lanter

Senior Account Manager

What kinds of technical challenges do you and your team face?

Automox is trusted by 1000’s of companies around the world to keep them secure. We must remain highly available while managing complex data at scale. Our customers rely on us to keep their systems patched and provide the visibility necessary to make critical decisions. Raising the world's security confidence isn't trivial, but it is our passion.

Tom Distler

Senior Software Engineer

What makes someone successful on your team?

Automox focus on team communication, and goals and results. We have high performing team and good team harmony. Each one contributes and supports each others . If you have ideas and want to make differences, you will get full support from the leadership and team members. We also have a lot fun activities which help to build a solid team.

Bo Wang

Senior Software Development Engineer in Test

What projects are you most excited about?

We've got an ambitious list of customer improvements on the horizon, one being a full rewrite of our app in Vue.js which will phase out our legacy framework. This meticulous process has forced decisions around which areas of the UI can also improve and is a big endeavor that will reduce both developer and customer friction in really rewarding ways!

Kara Loo

Software Engineer

What are Automox Perks + Benefits

Automox Benefits Overview

Our perks and benefits are thoughtfully curated to keep our folks happy, healthy, and engaged. There are countless reasons to join Automox but here are a few of our favorites.

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Diversity manifesto
Diversity Employee Resource Groups
We have an active slack group called Celebrate Diversity where we share current affairs, have a quarterly book club that reads books on DEI topics and where we recognizes holidays around the world.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy covers up to %90 of out of pocket expenses.
Wellness Programs
We give every employee $300 a year to use towards their personal wellness needs. This stipend is flexible. Need running shoes? Pay for a ski pass? Down payment on a Peloton?
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
50% of everyone's annual bonus is based on individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We believe the secret to a happy and healthy team is work-life harmony. This means shaping work to fit your life and not the other way around.
Remote Work Program
Our office-free culture builds teams by talent, not location.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 1 for eligible adoption expenses and 6 weeks of paid leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Lunch is on us! We organize monthly virtual lunch groups so people can get to know teammates from across the country.
Home Office Stipend for Remote Employees
Employees are able to submit reimbursements up to $750 to create their home office. Every employee will receive $50 mo to cover additional charges for the internet.
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

We are disrupting the status quo and leaving legacy thinking behind. From breaking down industry barriers to shaping the future of how the world works—we believe our growth is limitless. At our core, we are visionaries, builders, and innovators bent on tackling challenging and rewarding work. Innovation shouldn’t stop at technology, that’s why we shape our values, culture, and community around people, not outdated conventions. Join the cloud-native revolution.

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