IT Cloud Applications Engineer - Brilliant Earth 

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. 

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse! 

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

Position Overview: 

As the IT Cloud Applications Engineer, you will help transform the growing IT team at Brilliant Earth, while building your own skills and creating an amazing experience for your colleagues. You will support the day-to-day network and cloud systems operations, build documentation, and emphasize superior support models. You will support our downtown San Francisco and Denver headquarters, distribution centers, showrooms, and distributed workforce. Brilliant Earth is primarily a SaaS application environment including Okta and Microsoft Office 365.

What you’ll do: 

• Primarily work with cloud-based single sign-on systems and engage hands-on, supporting our Okta SSO environment. Other SAML and SCIM experience welcome.
• Administer our Microsoft Office 365 services and licensing.
• Manage cloud document storage platforms – Box, DropBox, OneDrive, etc.
• Create and maintain automation with Workato, Okta workflows, or similar services. 
• Help build and manage our ticketing system within FreshService ticketing system. 
• Assist with maintaining accurate inventory, asset tracking, and change management controls.
• Show a positive outlook (including Outlook!) and humor by making IT nothing less than an immersive, atypical experience for all of our co-workers and customers.
• Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by our team.
• Be a part of our rotating on-call support for cloud application and network related issues.

You may also…

• Manage the configuration and collaborate on issues involving our network environment from the Cisco Meraki Dashboard.
• Assist in building and administering our cloud MDM and security environments, including: JAMF Cloud for macOS and iOS management and Microsoft Intune for Windows.
• Keep AV systems – Neat hardware and Zoom accounts – functioning well and assist in running larger all-hands style meetings.

You’re a great candidate if you have: 

• At least 5 years of experience with Okta, OneLogin, or equivalent identity management platforms and have managed SSO implementations, along with SCIM provisioning and two-factor authentication policies.
• Five years of experience administering communication, collaboration, and storage platforms like Microsoft Office 365 or Google Workspace and Box, DropBox, or similar services.
• An understanding of and ability to troubleshoot the essentials of wired and wireless connectivity, ISP connectivity, and VPNs.
• Experience managing Freshdesk or other relevant ticketing service experience. 
• Contributed to the deployment of MDM systems in an enterprise setting.
• Experience with Zoom and Zoom Rooms, or other equivalent video conferencing systems in an enterprise environment.
• A clear and effective communication style when writing ticket updates to onsite and remote users. 
• The ability to thrive in high-volume, fast-paced, and feedback-driven environments. 
• The ability to occasionally travel to our San Francisco office.
• Approachable and knowledgeable communication style with all levels of co-workers. 

The targeted budget for this position is 115-125k.This compensation budget range may be adjusted at any time at the discretion of the company. 

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team. 

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.