Integration Support Engineering Specialist at MeridianLink (Remote)
The Integration Support Engineering Specialist assists our clients and partners with the detailed task of integrating their systems with ours. Strong communication skills and a working knowledge of JSON and XML APIs are key, as is your ability to guide partners through complex projects from start to finish. Your excellent problem-solving skills, ability to work with minimal supervision, and your passion for success through quality interactions and support all contribute to both your success as well as the success of our clients.
•Support our clients and partners and resolve API integration issues by reviewing data logs, communicating with stakeholders, and owning the issue until full resolution
•Work with clients and partners as the primary contact to integrate their products & services via our TazWorks and Mortgage Credit Link APIs
•Work closely with product managers and customer success managers on customer-specific initiatives that involve data translation or integration development
•Communicate with customers to clarify data format requirements
•Analyze customer data specifications and provide gap analysis
•Build and maintain proficiency of MeridianLink products – including XML and JSON APIs – along with corporate policies and procedures
•Review and understand third-party API documentation
•Facilitate training on integration techniques and methods, including creation of documentation for such training
•Contribute to documentation of existing API integrations for both internal and external audiences
JOB SKILLS, QUALIFICATIONS, AND EXPERIENCE
•Bachelor’s degree with a 3.0+ GPA from an accredited college/university in a technical or business-related field with programming exposure OR 3 years of experience in a technical support role
•Prior experience in customer support/service
•Ability to communicate thoughtfully with colleagues even when conversations are difficult
•Strong organizational skills, with a proven ability to stay focused on strategic priorities
•Familiarity with XML and JSON formats
•Preferred (one or more of the following)
•Familiarity with a programming language (object-oriented preferred)
•Prior experience in the HR or tenant screening industry
•Prior experience in troubleshooting data flow processes and translation maps
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check and drug test as part of our offer process.