Implementation Engineer

| Remote
Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a seasoned, highly motivated Implementation Engineer to be an integral member of the Professional Service Group at Uniphore. The successful candidate will be based in Dallas TX. The ideal candidate must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments and Programming / Scripting experience in PHP, Python, Java, Unix Shell

PRIMARY RESPONSIBILITIES:

  • Represent Uniphore and be the face of organization in front of customers
  • Participate in business requirements workshops
  • Collaborate with internal and external customers, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution
  • Own the responsibility of onsite installation, integration testing, user acceptance testing and production launch of Uniphore’s solutions
  • Understand and articulate value proposition of Uniphore’s solution
  • Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity
  • Task assignment/tracking status/Team Management
  • Influence and contribute to Uniphore’s product road-map
  • Understand customer needs and requirements from Uniphore Speech Analytics, Virtual Assistant and Speech Biometrics based solutions
  • Understand language, accent, colloquial and context related needs basis

CAREER EXPERIENCE AND COMPETENCIES

  • 2+ years experience required
  • Must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments
  • Must have Programming / Scripting experience in PHP, Python, Java, Unix Shell
  • Must have good knowledge of Postgres, SQL Server database technologies – database administration, tuning, detect and resolve database problems
  • Must have good Knowledge of disaster recovery, including creating disaster recovery plans for the environment, helping to document procedures, and planning and testing recovery procedures in a remote backup environment
  • Must have experience with Amazon AWS and other cloud platforms



Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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