Implementation Engineer at Uniphore (Remote)

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Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a seasoned, highly motivated Implementation Engineer to be an integral member of the Professional Service Group at Uniphore. The successful candidate will be based in Dallas TX. The ideal candidate must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments and Programming / Scripting experience in PHP, Python, Java, Unix Shell

PRIMARY RESPONSIBILITIES:

  • Represent Uniphore and be the face of organization in front of customers
  • Participate in business requirements workshops
  • Collaborate with internal and external customers, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution
  • Own the responsibility of onsite installation, integration testing, user acceptance testing and production launch of Uniphore’s solutions
  • Understand and articulate value proposition of Uniphore’s solution
  • Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity
  • Task assignment/tracking status/Team Management
  • Influence and contribute to Uniphore’s product road-map
  • Understand customer needs and requirements from Uniphore Speech Analytics, Virtual Assistant and Speech Biometrics based solutions
  • Understand language, accent, colloquial and context related needs basis

CAREER EXPERIENCE AND COMPETENCIES

  • 2+ years experience required
  • Must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments
  • Must have Programming / Scripting experience in PHP, Python, Java, Unix Shell
  • Must have good knowledge of Postgres, SQL Server database technologies – database administration, tuning, detect and resolve database problems
  • Must have good Knowledge of disaster recovery, including creating disaster recovery plans for the environment, helping to document procedures, and planning and testing recovery procedures in a remote backup environment
  • Must have experience with Amazon AWS and other cloud platforms



Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

More Information on Uniphore
Uniphore operates in the Artificial Intelligence industry. The company is located in Palo Alto, CA. Uniphore was founded in 2008. It has 465 total employees. It offers perks and benefits such as 401(K). To see all 1 open jobs at Uniphore, click here.
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