Company:
Qualcomm Technologies, Inc.

Job Area:
Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:
Provides technical expertise of hardware through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer solutions. Ensures that the product solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific hardware areas. Assists customers with any questions, issues, or troubleshooting regarding hardware tools and products.

Minimum Qualifications:• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Preferred Qualifications:• 8+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. • 1+ years of work experience in a role requiring interaction with leadership. • 3+ years of experience working in a large matrixed organization.

Principal Duties and Responsibilities:• Provides timely and accurate answers to complex customer inquiries.• Mentors less experienced engineers in responding to customer inquiries.• Proactively identifies customer problems and recommends innovative solutions.• Assists in developing and delivering customer training and seminars on a given product or topic (e.g., using platforms, chipsets, etc.).• Performs and participates in root cause analyses on complex customer problems to identify underlying issue.• Serves as a technical expert to sales and marketing teams when discussing needs and requirements of general customer base.• Drives technical conversation in design reviews, project reviews, and project meetings to monitor the effectiveness of hardware functionality in meeting customer needs.• Acts as a tech lead on projects and owns the outcome of the project.• Acquires advanced knowledge of hardware, chip design, end-applications, markets served, and related software products, and shares this knowledge with others in team.• Owns support for a technology and/or chipset area; recommends appropriate modifications and enhancements in light of customer needs.• Publishes (e.g., writing, reviewing, editing) product technical documentation for large projects.• Demonstrates Qualcomm products and offerings to customers and demonstrates the value proposition of choosing Qualcomm over its competitors.• Meets with sales team to obtain required features and/or technologies to address customer needs (e.g., pain points).

Level of Responsibility:• Working independently with little supervision.• Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.• Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).• Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework.• Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.• Occasionally participates in strategic planning within own area affecting immediate operations.

The responsibilities of this role do not include:• Financial accountability (e.g., does not involve budgeting responsibility).

Qualcomm is committed to hiring and supporting individuals with disabilities. Although this role has some expected physical activity, an inability to perform one or more of the listed physical requirements should not deter otherwise qualified applicants from applying. We will work with you throughout the application and onboarding process to provide reasonable accommodations. Examples of expected physical activity include: frequently transporting between offices, buildings, and campuses up to ½ mile; frequently transporting and installing equipment up to 5 lbs; performing tasks at various heights (e.g., standing or sitting); monitoring and utilizing computers and test equipment for more than 6 hours a day; and continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm's toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers.