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Federal Platform Architect (DoD/IC) at ServiceNow (Washington DC)

| Washington DC
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We are seeking a ServiceNow Platform Architect for our US Defense and Intelligence business, with a focus on Application Development, Authentication & Security, Integrations, and Workflow/Process automation on the ServiceNow platform. We're looking for someone who is an expert on US Federal DoD and/or Intelligence Networks and how public clouds interface with them. Ideally, this person is deeply familiar with the ecosystem of cloud offerings in the
Defense/Intelligence market, and hands on experience with several of them. The Federal Platform Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Federal governments biggest technical challenges.
What you get to do in this role:
• Interact with customers and prospects to understand their business needs and desired experience.
• Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments
• Strong alignment with product management and engineering teams on roadmap and field feedback
• Provide mentoring and training to peers and other colleagues in the organization
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Stay current on product developments/releases
• Support Marketing events - user conferences, trade shows, webinars etc.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc.
• Work with a matrix of sales and solution consulting peers to solve the Federal government's hardest problems, including AE's, SC's, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value.
What you need to be successful in this role:
• Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!
• At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform
• US Citizen (with an ability to obtain Security Clearance); current active clearance is desirable but not required.
• Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions.
• Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
• Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
• Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security
• Working knowledge of 3-tier application architecture.
• Must have strong written and verbal English communication skills
• Demonstrate working knowledge of current web scripting technologies
• Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform
• Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform
• Good understanding of Single Sign-on techniques and how they apply to the ServiceNow platform
• Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous roles.
• Exceptional communication and presentation skills to include technical and business concepts.
• Strong Technical skills with an ability to present to both technical and business executive audiences are a must.
Location and Travel Expectation:
• Flexible
• Estimated 50% Travel Required
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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