Experienced IT Engineer at Careerlink

| Omaha, NE
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IT Engineer (Level 2)

Opportunity Summary:

This is a unique opportunity to be a part of a well established 16 year old IT managed services company that is in the early stages of a significant growth curve. We have both a long history and great reputation along with some recent significant strides in organizational maturity and positioning for increased market share which results in an opportunity to the candidate for personal growth and varied options for future career paths. For the right candidate who has a customer first, team second, self last mentality; this is a great opportunity for a long, fulfilling and varied career at Ascend Technology Group.

Position Summary:

Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 4 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Microsoft 365, VPN's, firewalls, backup systems and more.

Position Responsibilities:
  • Ability to resolve most service desk tickets independently with minimal escalation support
  • Documentation of Client Networks
  • Ability to complete Small Projects independently
  • Assist Sr. Engineers on Larger projects
  • Microsoft 365 administration experience including creating accounts and groups, editing SharePoint folder permissions, editing mailbox permissions
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences including Outlook configuration
  • Understanding of and ability to install, configure and test workstation hardware
  • Experience with administration of Windows Server
  • Configure file, print and remote access services
  • Understanding of TCP/IP and troubleshooting network connectivity
  • Understanding of DNS services
  • Experience with routers and firewalls
  • Working Knowledge of Wireless Technologies
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals
  • Solid dependable individual, follows directions, humble

Credentials and Experience:
  • Engineer with minimum 4 years experience
  • Minimum 3 years experience - Switching, VLAN, Routing, Firewall Support
  • Minimum 3 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Minimum 3 years experience - Microsoft 365 administration
  • Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
  • Consistently receives good client feedback
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all 447 open jobs at Careerlink, click here.
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