Career Area:
Information Technology
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
At Caterpillar, a brand recognized the world over, your office could be closer than you ever realized. Caterpillar's highly flexible work environment fosters a culture to inspire unconventional ideas to accomplish remarkable results. With life demands ever-changing, Caterpillar provides employees the autonomy to choose their work location based on their daily commitments and how/where they work most efficiently and effectively. It's time to start building what matters most, your career!
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
Job Purpose:
This role will provide computer and technical advice and counsel to IT and customer management and IT project teams for end user devices; expertise is required as it relates to the most complex problems as well as for new and existing systems development and support efforts within the Desktop Engineering team scope, that of which is global end user device and software solution management.
Description:
Primary responsibilities include: 1. Solution development of software and hardware installed on endpoints. 2. Develop and implement a technical roadmap for end user device hardware and software supported by the Desktop Engineering team.
This Enterprise End User Computing Architect must:

• Develop concepts and architecture for hardware, software, based on operational issues, customer needs, customer impacts, and/or industry trends; and supports the introduction of new technology;
• Provide expert leadership for end user device operating system(s);
• Works on complex technical problem identification and resolution, including responding to off-shift and weekend support calls as needed;
• Work with customer/operations management to develop plans to minimize the technical and/or business impact of operating system hardware or desktop software changes.
• Evaluate new software and hardware technology and develop corporate or departmental standards;
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems that arise for the Desktop Engineering and PC Lifecycle Management team(s);
• Typically serves as expert on several projects;
• The position manages the completion of its own work assignments and coordinates work with others in addition to mentoring less experienced team members;
• Have a sense of urgency to manage user issues and proven problem-solving capabilities.

Basic Requirements:

• Bachelor's degree in business, computer science, or related technical field or equivalent experience in IT
• 7-10 years of relevant experience supporting and developing end user desktop hardware and software solutions
• High proficiency in Windows operating system support and management
• Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Strong analytical skills are required and the ability to listen to others is important to this position
• Understanding of the Caterpillar organization is required.

Top Candidate Will Also Have:

• Proficient in Apple and Linux (Ubuntu) operating system support and management
• Experience with scripting technologies
• Experience with various desktop solutions such as Citrix, Windows Virtual Desktop, Remote Desktop, and browsers
• Experience with Office 365 solution support

Additional Details:

• Location: Dallas, Texas; Nashville, Tennessee; East Peoria, Illinois
• Relocation is offered

Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary, because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .