Advertisement

Enterprise Architect - SAAS/Cloud Applications

| South Bay | Hybrid
Sorry, this job was removed at 12:38 p.m. (CST) on Monday, August 30, 2021
Find out who's hiring in San Francisco, CA.
See all Developer + Engineer jobs in San Francisco, CA
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

IT Customer Support Services team is looking for an experienced Enterprise Architect to expand our footprint globally and in the regulated markets. You will see the “big picture” and create end-to-end architecture using ServiceNow and Cloud-based technologies. You will own and drive discussion across various IT and business teams to come up with an actionable roadmap to accelerate our expansion into regulated markets and optimize our cost structure. 

  • Build system and application architectures to achieve defined digital experience and business needs.
  • Ensure end-to-end architecture design meets the non-functional requirements, e.g., availability and performance goals.
  • Engage and evangelize recommendations to executive leadership teams.
  • Benchmark and recommend future state of the technology architecture across the organization to support our regulated market needs.
  • Understand the current state of the organization-wide architecture, customer experience, and market expansion capabilities.
  • Identify key business drivers and technology capabilities required to achieve the organizational objectives.
  • Anticipate future technology requirements and communicate those to key stakeholders.
     

Qualifications

To be successful in this role you have:

  • 12+ years of industry experience incl. 5+ years in architecture practices, as an Enterprise Architect, Chief Architect, or Technology Officer in Cloud technologies
  • Bachelor’s degree (required); Masters a plus (Technical preferred)
  • Good understanding of Cloud technologies including Microsoft Azure, Kafka with Dell Boomi, Cloud Authentication, Hub & Spoke data Sync, Geo-Location technologies, Amazon Connect, Sailpoint, and Okta.
  • Proven track record of collaborating with application/engineering team, enterprise architect team, and business partners to translate a business need into a robust and integrated technology solution.
  • Demonstrated success working in a fast-paced environment, solving unique and challenging software problems, and developing innovative solutions.
  • Experience in developing and growing executive relationships with an ability to communicate complex topics to an audience with various functional knowledge
  • Working in a team environment, leading collaboration efforts, and sharing new ideas to support achieving collective team goals.
  • Consultative skills including issue diagnosis, unpacking, and advising on executive-level challenges
  • Presentation skills including public speaking, meeting facilitation, and whiteboarding
  • Work cross-functionally to orchestrate solutions consisting of multiple products.
  • Expertise designing, implementing, and managing advanced architectures in an application domain, integrating systems or platforms
  • Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries
  • Must excel at working in a highly collaborative, fast-paced environment

Good to have 

  • Hands-on experience with various ServiceNow technology stacks – including but not limited to ITSM, ITBM, CSM, IT & Customer Workflows.
  • Knowledge and experience with the US, EU, and other countries data residency regulations
  • US government regulatory certifications a plus: DOD IL5 including knowledge of Market Expansion & Regulated Markets

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ServiceNow

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ServiceNowFind similar jobs like this