What You Need To Know

Overview

The Engineer Video Conferencing is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Video Conferencing solution supported by infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for Video Conferencing systems and platform (Zoom) and associated technologies that support the implementation. The Engineer diagnoses isolates and debugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators.

Specialized Skills and Technologies

• Proficient in Microsoft Office Suite
• Knowledge of other MS Office Suite and software applications
• Expert level knowledge of the Zoom platform including cloud service, desktop application, and Zoom Room capabilities
• Experience in design and implementation of Video Conferencing solutions services and familiarity with Polycom and Neat hardware
• Technical knowledge and skills as required for Tier 3 support
• Demonstrated understanding and awareness of the ITIL
• Problem management process and procedures
• Capability to understand SGWS application portfolio and how the different systems contribute to daily business operations
• Experience with components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless devices

Primary Responsibilities

• Evaluates vendor supplied hardware, components, and software packages for fit and performance and makes recommendations to IT management
• Diagnoses, Isolates, and modifies and/or debugs vendor-supplied utilities and packages performing problem resolution to hardware and software problems as required
• Maintains technical documentation for telecommunications, network, server, storage, and system software applications
• Participates in on call rotation
• Research, evaluate and recommend network-related software and hardware products and services
• Perform capacity and resource planning for network systems
• Assess network risks and perform contingency planning
• Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements

Additional Primary Responsibilities

• Install, configure, and maintain telecommunications and network systems (hardware and software)
• Troubleshoot and resolve technical communications and network issues (tier two support)
• Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements
• Stay up to date on telecommunications, networks, and network-related technologies
• Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise
• Coaches and mentors peers

Minimum Qualifications

• Bachelor's or Technical Degree in related filed or a combination of work experience and education
• Five (5)+ years in an Infrastructure or technical function
• Experience in telecommunications and networking environments, security, storage, server, and other SGWS relevant technologies
• Understanding of hardware and software dependencies
• Ability to translate business requirements to technical requirements
• Must possess good problem-solving skills, strong attention to detail, and good verbal/written communication skills
• Strong team player who can work across multiple functional areas and disciplines
• Capability to understand SGWS' application portfolio as well as how the different systems contribute to daily business operations
• Familiarity with ITIL concepts

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.