Engineer, Quality Customer Technical Service (CTS)

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Do you want to work for a world-leading manufacturer who strives to build a better future through sustainability and innovation? Are you looking for a new challenge in a stable, fast-growing sector?



Join us, and build your career by helping us build the future.


We are a global leader in sustainable products with more than 21,000 team members worldwide. From infinitely recyclable aluminum cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe. We produce all these incredible things with one unique purpose: crafting a better community, a better society, a better world.


Moreover, each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. And everyone at Ball is an everyday champion, making a difference by doing what we love.


We lead with our heads and our hearts and combine innovative thinking with a spirit of resiliency that keeps us moving forward in a relentless pursuit of new ways to make life, and the world, better. Whether we’re developing packaging that’s infinitely recyclable or aerospace innovations. Because what we create may change, but what we will always make is a difference.



Job Description

Provides technical support for the quality assurance function as directed.


What will you be responsible for?

  • Provide all-inclusive technical support service to Ball customers.
  • Provide support in the development of new products being developed by Ball and/or Ball customers.
  • Lead implementation of technical improvements agreed between customers & Ball.
  • Coordinate implement filling line trials on customer sites to evaluate new / modified Ball products.
  • Contact customer regarding quality issues, visiting customer where required.
  • Review complaints with Ball manufacturing plant and/or customer.
  • Respond to customer on quality issue cause and any actions taken within Ball.
  • Audit customer filling facilities/warehouses for problems which may result in reduction in filling speed, damage to cans or ends and unsafe seam quality.
  • Ensure effective interaction with Company’s other departments.


Essential Responsible Areas:

  • Performs quality engineering activities including quality control systems implementation for new plants or lines, capability studies, measurement systems analyses, gauge R&R studies, development of process control and reaction plans.
  • Performs root cause analysis and implementation of corrective action for process related concerns.
  • Performs and assists in reviewing quality assurance policies used in all existing and new plants, including procedures and equipment with the aim of standardizing wherever possible.
  • Assists in establishing and maintaining the quality management system.
  • Conducts and participates in continuous improvement activities to enhance the quality management system (such as DMAIC, 5S, Kaizen lean methods, etc.)
  • Develops training to build and sustain quality awareness.
  • Conducts analysis to ensure that products and processes comply with the relevant requirements of the quality management system.
  • Conducts audits, creates audit finding reports, determines proper corrective and preventive actions and closes out audit findings.
  • Analyzes failure, corrective and preventative action to respond to customer complaints.
  • Creates and maintains company quality documentation, such as quality manuals, quality procedures, etc.
  • Manages and conducts audits of suppliers’ performance, ensuring timely resolution of supplier failure, corrective action and preventive actions.
  • Investigates, within the group function, the quality assurance aspects of new or existing products to establish schedules for testing and developing such activities.
  • Participates and interacts with the engineering and operations groups and plant staff on quality-related matters.
  • Participates in evaluating customer claims. Presents such data to highlight problem status for areas needing attention; also to reflect areas where corrective action has/has not had the desired results.
  • Participates in quality improvement programs if deemed beneficial to the division.


What are we looking for?

  • Broad training in a related field acquired through a bachelor’s degree in Business or Engineering.
  • Job related experience for 3 years minimum in quality or quality-related environment; experience in manufacturing or laboratory environment preferred.
  • Certifications/Licenses/Other: ASQ Six Sigma Black Belt or ASQ Quality Engineer certification preferred.
  • Working knowledge of the following areas: engineering principles, practices, nomenclature, and procedures, quality assurance principles, and the manufacturing process.


Compensation & Benefits

  • Hiring Salary Range: $68,000 - 101,500 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
  • Other Compensation: This role will be eligible to participate in the annual incentive compensation plan.
  • Regular Full-Time Salaried and Hourly positions: Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.


Ball Corporation has been made aware of reports involving fraudulent job offers. These often appear legitimate, but Ball does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview (In person or via WebEx). All email correspondence from Ball Corporation ends in “@ball.com.” Please also be advised that Ball will never request payment or require candidates to deposit a check during the recruitment and onboarding processes. If you have questions about any open positions at Ball, please visit our careers website at https://jobs.ball.com/.


If you have applied to a position and have been asked for personal information through LinkedIn, please notify LinkedIn directly.


Equal Opportunity Employer

Minority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • JavaLanguages
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    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ParseLibraries
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    • SparkFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • DB2Databases
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    • IllustratorDesign
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    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
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    • Microsoft TeamsCollaboration
    • Webex MeetingsCollaboration

What are Ball Aerospace Perks + Benefits

Ball Aerospace Benefits Overview

At Ball, we invest in what matters — OUR EMPLOYEES! A comprehensive health care and insurance benefits package provided by Ball is just one of the rewards our employees get for the time and talent they give to Ball. Additional benefits to being a part of the Ball Aerospace family include professional development programs, annual tuition reimbursement, 11 paid holidays, and 17 Ball employee networks and interest groups to promote a diverse and inclusive workforce. We also offer retirement and savings benefits, an employee stock purchase plan with a 20% company match, 401(k) and company match, and employee assistance programs such as paid parental leave. Our internship program is also top-notch, with about 100 paid internships offered each year. From our community and culture to a focus on sustainability, our employees can find a sense of belonging at Ball.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
With approval, employees may work remotely as needed, temporarily, or on a more regular basis. Certain eligibility requirements exist based on the type of work and the needs of the department.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Ball Aerospace has 17 employee networks and interest groups to help promote a diverse and inclusive workforce.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Our Employee Assistance Program is provided at no cost to Ball employees. The EAP is a professional service that offers confidential counseling, information & support for all types of issues.
Financial & Retirement
401(K)
Starting in 2022, Ball will contribute 5% of an employee’s eligible pay to the 401(k) after December 31 each year.
401(K) matching
Employee stock purchase plan
Employees can purchase Ball company stock, up to $9,000 annually. Ball matches 20% of first $6,000 purchased by employee. Stock may be sold at any time.
Performance bonus
A 401(K) performance sharing match.
Charitable contribution matching
Ball has a matching gift program for donations through Benevity. We also match higher education contributions.
Child Care & Parental Leave Benefits
Childcare benefits
The Back-Up Care Advantage Program through Bright Horizons® provides employees with emergency back-up care when regular child care or adult/elder care arrangements fall through.
Generous parental leave
Mothers and fathers at Ball may be able to take up to 2 weeks (80 hours) of paid leave (100% of base salary) to care for and bond with a newborn, newly adopted, or newly placed foster care child.
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Vacation accrual starts immediately and is based on service date. Unused vacation can be rolled over and accrued up to 150% of the allotted vacation time.
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Onsite office parking
Plenty of employee parking which includes electric vehicle charging stations.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Paid industry certifications

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