Engineer, Managed Services Cloud (REMOTE)

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COME BUILD YOUR FUTURE WITH PRESIDIO!

We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineer, Managed Services Cloud

Presidio is seeking an Engineerto join our team in a remote capacity.The Engineer is a team member responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.

Key Responsibilities:

  • Troubleshoot clients AWS specific workloads and application issues.
  • Provide clients with technical guidance on AWS solutions and services.
  • Monitoring and optimization of workloads within AWS.
  • Infrastructure deployments using infrastructure as code.
  • Implement cloud governance for clients.
  • Provide feedback to team on process improvements and areas of concern.
  • Create and maintain documentation.
  • Be available while on-shift through several different venues - Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
  • Provide emergency on-call support on a rotating schedule.
  • Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.


Required Skills:

  • Troubleshoot issues with clients' AWS infrastructure
  • Embrace security-first, assumed breach methodologies to ensure client compliance and continuously improve client security posture
  • Continuously develop technical skills to gain mastery with the established toolchain and stay current with new services and technologies
  • Familiarity with continuous integration and automated deployment/management using tools like Jenkins, Git, Jinja, Puppet, Chef, Ansible, Terraform, Packer, or comparable tools
  • Programming/scripting with Python, PowerShell, and/or Bash
  • Solid understanding of AWS services, other providers a plus
  • A history of successfully managing and operating multi-vendor environments.
  • Knowledge of networking and application protocols such as HTTP, DNS and TCP/IP
  • Experience with configuring, administering, and troubleshooting applications and infrastructure in an enterprise environment
  • Basic understanding of PCI, SOC2, and HIPAA compliance standards
  • Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
  • Strong communications skills including the ability to communicate technical information using non-technical language
  • AWS Associate level certification (AWS Professional level certs is a plus)


Additional Desired Skills:

  • Previous experience or aptitude to be successful in an Operations capacity
  • Red Hat Certified System Administrator (RHCSA) or equivalent Linux administration skillset preferred
  • Good problem-solving skills
  • Comprehensive verbal and written communication skills
  • Maintaining complex operational processes


Education and Experience:

  • Bachelor's Degree or the equivalent work experience and/or military experience
  • Previous experience working in a Network Operations Center
  • Experience utilizing a ticket system such as Remedy, ServiceNow or Service Desk.
  • Strong interpersonal skills and expert level relationship management abilities - showcasing the ability to work well with many levels of client engineering and management.
  • The ability to function in a team environment and recognize and take on tasks with self-direction.


*****

ABOUT PRESIDIO

Presidio is committed toDiversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers. Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear.

For more information visit:www.presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf(Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email [email protected] assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals [email protected]

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
More Information on Presidio
Presidio operates in the Information Technology industry. The company is located in New York, NY, Lewisville, TX, Newport Beach, CA and Lake Oswego, OR. Presidio was founded in 2022. It has 3150 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 29 open jobs at Presidio, click here.
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