Job DescriptionJob ID:22001880

"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority."

About the Role:

The Technical Design Engineer II (TDE) is an integral member of Windstream's Service Delivery team who is responsible for understanding our products and a customer's technical requirements in a way that ensures the service solution ordered meets or exceeds the customer's expectations.

This role is responsible for engaging the customer/customer's technical resources, Sales Engineering, Project Management, Provisioning, Operations and other internal teams to ensure he/she has the information to accurately design and implement a complex solution. Additionally, this individual may be accountable on some solutions to insert themselves in the final turn-up of the customer for the solution they have designed. This is a highly technical role that is key to developing and maintaining the trust of both existing and potential customers.

What You'll Do:

• Respond to complex solutions (MPLS, IPSEC, VPN, MNS, Managed LAN/WiFi, SIP, SDWAN, UCaaS, etc.) design requests from the Sales and Sales Engineering teams.
• Engage Sales, Sales Engineering, MNS, Project Management, customers and other teams when necessary to ensure the design is fully understood and all aspects of the customer's needs are addressed with a comprehensive solution.
• As needed, participate as needed in the final stages of the installation process to ensure continuity of proposal to product delivery and functionality
• Maintain an ongoing knowledge of Windstream products and technology
• Act as a resource between Sales/Sales Engineering, Order Entry, Engineering, and Project Management to achieve common goals
• Act as a resource with the various installation teams when questions arise about the solution throughout the installation process
• Act as a resource in UAT environment on new product rollouts and system requirement testing
• Act as a resource for our documenting Windstream products and process as well as assisting peers with training (when applicable)

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Job Requirements
Minimum Requirements

College degree in Engineering or a related field and 3-5 years professional level experience with 0-1 year supervisory experience; or 7 years professional level related Engineering/Technical experience with 0-1 year supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.