Emergency Call Handling Field Engineer
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
**This position requires up to 75% travel. Candidates must be located in the South East region.**
The South East Region Emergency Call Handling (ECH) Deployment Team consists of Field Engineers, Trainers and Project Managers who, collectively, are responsible for the implementation of MSI's 9-1-1 telephony offerings in the South Eastern U.S. The team deploy's both the VESTA and Emergency Call Works product suites.
● Performs system configuration for all supported and assigned ECH solutions
● Performs site Verification Testing prior to cutting a site into a production environment
● Provides support to Customer and Channel Partners while cutting the ECH solution into a production environment
● Ensure high utilization of resources and make adjustments as appropriate
● Working with the Emergency Call Handling Manager to plan, prioritize, and schedule project resources
● Documents all changes to the solution that may occur during the implementation phase of the project
● Ensures that installation/quality issues are resolved in a timely and efficient manner
● Ensures that project specific documentation is stored as appropriate
● Participates in the development and approval of Methods of Procedure
● Participates in pre-contract oral presentations and customer negotiates as required
● Maintains subject matter expert skills
Qualifications:
● Bachelor's degree desired.
● 7+ plus years deployment and integration of complex IP products and systems
● Experience with installation, administration and troubleshooting of:
- Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+
- Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
- Server Operating Systems, specifically Windows Server 2008 R2\2012\2012 R2\2016
- Network Switches, preferably with Cisco IOS
- Firewalls and Routers, preferably with Fortinet Fortigate
- Storage Systems (SAN\NAS\DAS), preferably with Nimble, HP 3PAR and StoreOnce
- Server Hardware, including blade servers
● Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.
● Exercises judgment in selection of methods and techniques for obtaining solutions.
● Ability to work collaboratively with regional and territorial management.
● Ability to effectively communication with relevant peer and senior stakeholders.
● Ability to apply critical thinking skills to solve problems and make decisions
#LI-TW1
Basic Requirements
7+ plus years deployment and integration of complex IP products and systems
High school diploma or equivalent (GED)
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.