Distinguished Solution Engineer - CRM (Remote)

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Let's face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can't business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that's fun and easy to use. We pride ourselves on being a kudumba (Tamil word for Family) and we have each other's back. We pride ourselves on being an employee-first organization and believe that happy employees create happy customers. We are Freshworks!
We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers and partners happy. We are growing our Solution Engineering organization and are looking for Distinguished Solution Engineers to join our team.
If you are passionate about CRM, Sales and Marketing automation solutions and have practitioner skills in Sales or IT organizations, we want to speak with you.
If you have the ability to champion the cause of our customers and shape product strategy, we want to speak with you.
If you are a leader who can build cross functional bridges, we so want to talk to you. So hit us up!
What will your impact be?
As a Distinguished SE in our Global solution engineering org, you will be responsible for guiding our overall Solution Engineering strategy as it pertains to our Sales and Marketing solutions. You will work closely with our Global Solution Engineering leadership, Sales Leaders and Product leaders to shape Freshworks' GTM motions in Customer Service. You will bring a mix of domain expertise, business acumen and forward thinking to this role and help shape the future. Your day to day responsibilities will include:

  • Building a thoughtful GTM strategy for our CRM business by working with Sales and Solution Engineering leadership across all geographies.
  • Drive Strategic Initiatives globally to ensure that GTM teams are aligned on revenue objectives for our CRM product suite.
  • Have a strong understanding of CRM market trends across multiple verticals, have a grasp on CRM concepts such as lead/opportunity/account management, configure price quote (CPQ), forecasting, marketing automation, sales workflow process definition and back-office system integration. Communicate these effectively to various stakeholders within Freshworks.
  • Work closely with Freshworks' customer/prospect base to understand key value drivers that our customers expect.
  • Be a champion for win/loss initiatives across Freshworks. Collate win/loss data across global teams and derive actionable insights.
  • Work closely with the Product organization to deliver key market insights and direction based on customer/prospect and win-loss insights.
  • Align with the Sales & Marketing product business unit on vision, revenue goals & OKRs.
  • Participate in Top of the Funnel initiatives such as marketing webinars, speaking engagements etc.
  • Drive "Global Excellence Initiatives" in the middle of the funnel execution from Discovery through Validation.
  • Participate in deals (big and small; large MRR and Strategic logos) and provide technical/domain leadership.
  • Embody the "Leaders eat last" mindset. Build a culture grounded in humility and empathy.


What does the ideal candidate look like?

  • The ideal candidate has experience in Customer Relationship Management, Sales & Marketing Solutions or other related domains. You have either held a similar role in a presales organization or have been a Director Level practitioner in Sales or IT organizations.
  • We're looking for someone who can lead and inspire. The ability to influence is key; while you will not have direct reports, you will create strategies that 100s will need to follow. You lead by example, not by authority.
  • You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You have prior experience working with product organizations, identifying product gaps, prioritizing feature asks and driving roadmap outcomes.
  • You are a keen strategist who can create and deliver strategic recommendations to our Global SE leader, Chief Revenue Officer & Chief Product Officer. You thrive in front of executives and provide authentic insights.
  • You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.
  • 12+ years of Presales, Consulting or IT experience in CRM/Customer Service software technologies.
  • Exceptional soft skills and ability to influence within the organization.
  • A Bachelors or a Masters degree is nice to have, but not required.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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