We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Distinguished Architect

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Distinguished Architect - ServiceNow Application Architecture
ServiceNow is one of the fastest-growing enterprise software companies today with over $6 billion in revenue and hurtling towards $15 billion in revenue.
To continue to hyperscale, we're hiring a Functional Architect to:
  • Provide strategic application architecture leadership by looking across workflow applications to identify opportunities to refactor data models, define the right application/component boundaries, and effectively find the balance between time to market and module reuse across application groups.
  • Lead the review of proposed new functionality for architectural consistency across application build/change decisions and industry horizontal and vertical solutions, including establishing and driving the right design patterns through the application teams.
  • Sit the senior leadership table at the intersection of customer/market need and implementation reality to improve functional architecture decisions for new features/products across the ServiceNow portfolio. This is a role that requires rigor in principles of high quality application design with the real world experience to navigate practical implementation trade offs.
  • Build and Chair a cross-functional Functional Architecture Review Board (FARB).

By joining us on this mission, you have the rare opportunity to:
  • Take an active role in defining ServiceNow as a key segment of the planet computing infrastructure.
  • Lead an elite group tasked with defining ServiceNow's future functional architecture and productization strategies.
  • Revolutionize and move the needle in "as a service" cloud computing.

The Team
The ServiceNow Functional Application Architecture office is dynamic team of architects, engineers, and strategists responsible for providing application frameworks, tools, strategies, and methods to enable ServiceNow Application productization. We lead by example, ensuring the highest bar of standards in functional and technical quality across the people, process, and technology of the ServiceNow.
The Role
This is a highly visible and critical leadership role with the responsibility of defining the strategies that ServiceNow employs in order to provide consistency around architecture decisions and how we maintain unity in ServiceNow product lines. Key contributions will include defining and establishing a review board and standards ServiceNow's existing and future Portfolio.
We need a leader with experience designing large scale application frameworks and is well-versed in productization strategies in scaling architectures. Expert-level experience and qualifications to be successful in this role include:
  • 15+ years of experience leading and architecting large-scale, commercial applications and platforms, managing commercial technology portfolios, and hands-on experience in product management, architecture, and engineering.
  • Experience defining and optimizing technology process design with an extreme focus on productization and customer benefit and experience.
  • Deep experience in the creation and ongoing improvement of application data models which can solve for customer facing performance, ability to drive future reuse, and logical consistency of the customer experience.
  • 15+ years of experience in commercial software engineering, distributed systems architecture, infrastructure, HW platforms, databases, web, and application servers
  • Experience building strong cross functional relationships that foster deep engagements
  • Ability to represent and promote complex business or technical security concepts both internally and externally.
  • Bachelor's/Master's degree in Computer Science, related technical field, or equivalent practical experience

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century computing challenges.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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