JPMorgan Chase
Hybrid

Director - SRE

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Job Description As a Site Reliability Engineer (SRE) you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE you'll be focused on running better production applications and systems. Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to The Executive Director of production Management will build relationships and work with the business and IT leadership to understand current and develop new strategies and implications on applications and operations. Utilize experience with budgetary forecasting, Global resource teams, client and vendor management, risk and vulnerability management, disaster recovery planning and developer/code efficiency concepts. Provide input, influence decisions, and drive change across technology, not limited by organizational lines or to activities within their own department. Responsibilities: • Lead teams that design, code, test and deliver software to ensure application performance and resiliency • Manage the outcome of priority incidents through facilitating blameless post-mortems, driving for a higher accuracy and accountability in a product, application or service objective • Lead development teams throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes • Own the overall customer experience and sustainability of a product and application• Expertise in multiple technology stacks with designing, coding, testing , delivering software • Mastery of some of the infrastructure components. (E.g. routing, load balancers, cloud products , container systems , compute, storage) • Proven leadership of SRE teams and firm wide initiatives • Proven leadership in performance monitoring and capacity management of large systems using various tools • Deep understanding of Site Reliability Engineering (SRE) philosophy, Chaos Engineering, technologies, platforms and tools, SLA management, incident resolution, and automation • Hands on experience on managing operations of large scale internet-centric production environments for application or infrastructure services serving tens to millions of end users • 10+ years of software engineer experience and/or site reliability engineering in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux)• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc. • 7+ years' experience in • Developing monitoring tools and log analysis tools to manage operations • Managing and/or influencing infrastructure services to ensure application service uptime and user experience • Developing and managing operations leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc. • Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business • Building a team of engineers and Java developers to implement SRE frameworks • Working with Architecture to design reusable patterns to deploy to applications, provide governance around adoption, and influence application development teams on roadmaps and designs • Identifying and partnering with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt • Applying standards of cloud compliance to application design to achieve reliability • Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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