LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

LivePerson is investing into 24/7 resilience capabilities and is looking for a Director of Software Engineering to lead this initiative. Day-to-day, you'll be building a platform enabling LivePerson's development teams to validate high resiliency at enterprise scale. You'll be working with cutting-edge engineering tooling within the Chaos Engineering discipline and driving large change across a global engineering team. This is a great opportunity for a self-starter who loves getting into the details from conceptualization, technology choices, and realization of a new product. We are offering the chance to design and create a platform for chaos engineering, where your ideas have the potential to craft the direction of a new organization. 

Responsibilities:

• Understand how distributed systems work and what makes them fail, especially at scale
• Design, refine and reduce the ongoing costs of operational processes.
• Own the adoption of non-functional testing across LivePerson's engineering organization
• Build, lead, and mentor a team of engineers
• Develop a plan and own the delivery of the resilience verification platform
• Educate the broader engineering community of LivePerson to promote best practices
• Develop a program to drive resilience improvements across other engineering teams
• Define and report on key metrics
• Evaluate tradeoffs and recommend the best path forward to senior leadership
• Demonstrable experience building large scale distributed, fault-tolerant systems
  Proven experience with infrastructure provisioning on cloud providers such as GCP, AWS Azure or any other public cloud
  Experienced in container orchestration systems Kubernetes, Docker,  etc

Preferred Qualifications:

• Proven ability to hire, retain, and grow a high performing engineering team
• Has created new products and proven experience driving adoption
• Successfully delivered within a globally distributed and fully remote environment
• Experienced evaluating architectures that scale with volume and are fault-tolerant
• Experience with monitoring and logging solutions like Splunk, New Relic, Prometheus etc.
• Experienced with non-functional testing of microservice architectures, including Chaos Testing, Synthetics Testing, and Stress Testing
• Track record of shipping great software on time and on budget
• Excellent written and verbal communication skills, with ability to adapt communication style to technical, non-technical, and executive audiences
• Bachelor degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
• 10-12+ years of experience leading software development teams

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Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.