Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT, PA.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … a Director of Engineering to lead a team of engineers that will design, implement, test, and optimize its platform and products, including, but not limited to customer-facing applications, API servers, internal administration, monitoring and security facilities, and massively scalable data processing systems.Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch training skills.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

What You'll Be Doing:

• Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines. 
• Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements. 
• Continuously evolve and define policies and procedures leading to a transparent, flexible, and predictable development process. Ensure the developers understand and follow the relevant policies and procedures.
• Support the other Engineering groups (QA, Project Management, DevOps), Product and CS departments by providing transparency and regular reporting on the projects progress, roadblocks, dependencies, scope & priority change and its effects.
• Manage the Backlog and the Sprint, ensure tickets are worked on in the appropriate order depending on the timing of the Release, unplanned tasks and business priority changes.
• Create KPIs that define measurable success for the development team. Hold the team accountable to KPI targets and communicate with leadership on development team performance.
• Interface with other groups and departments to remove impediments and roadblocks that could affect Engineering timelines, proactively discover dependencies and blind spots.
• Coach team members, help them grow personally and professionally, review team’s performance, implement and track individual and group KPIs.
• Conduct the team's performance management and foster a culture of operational excellence
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing eff
• Work with leadership to ensure appropriate scaling of the development teams to meet company business objectives by providing data-driven recommendations for additional headcount, tooling, or other investments.
• Lead or assist with the software and infrastructure architecture, plan for Tech Debt minimization, implement solid security solutions
• Hands-on on emergencies, outages and highly sensitive platform issues, high availability as a first responder, perform root-cause analysis and make recommendations for improvements.

Who You Are:

• 10+ years in a SaaS environment as a Senior Developer / hands-on Tech Lead, coding scalable, high-quality, high-availability applications handling large datasets:
• 4+ years with PHP and MVC frameworks such as Symfony, Zend, or Laravel
• 7+ years with MySQL or other relational databases
• 3+ years in HTML, Javascript, and CSS and experience with front end Javascript frameworks such as Angular, React, or Vue.js
• Experience working with additional languages is a plus: Python, Node.js, C++, Perl
• 5+ years in a software development team leadership position as a Manager / Team Lead / Director, ensuring the team delivers on time, budget and quality.
• Flexible schedule, able to manage distributed developers on different continents and time zones.
• Able to be in office 3 times per week
• Extensive experience having managed complex software projects from ideation and design to post release support and maintenance, understanding how business priorities affect the development pipeline, removing roadblocks and communicating ETA changes.
• Proven track record of creating, adopting, improving and adhering to sound development principles and practices.
• Experience with growing the team by scouting, interviewing, testing, onboarding, coaching and continuously assessing the performance of the developers.
• Extensive experience working in an environment with highly agile cross functional teams, including QA and DevOps.
• Deep understanding and experience with AGILE framework, including SCRUM and Kanban methodologies.
• Proven ability to collaborate with Product on application design, requirements completion, research and successive project iterations.
• Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.
• BSc/MSc in Engineering, Computer Science or equivalent practical experience.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.