About the Role

The FireHydrant Core Services and Infrastructure teams are responsible for the foundation of the entire FireHydrant product. From compute primitives and container orchestration to secrets management, shared service frameworks and business critical services, our mission is to empower product engineers to deliver reliable and performant experiences to FireHydrant customers. These teams are responsible for providing infrastructure, tooling and best practices encapsulated in reusable libraries to production engineers developing and owning their services in production. We’re executing on a vision where all software is reliable and this team is the cornerstone of that journey. Your leadership will guide us to realizing the availability and velocity goals for these teams, empowering our entire engineering organization to deliver on their commitments to our customers.

The work you’ll do

• Lead efforts to enable our product engineering teams to achieve high-throughput release cadences with an emphasis on safety and high-availability
• Set a vision for evolving FireHydrant’s availability targets by increasing our resiliency to service provider incidents through redundancy at every layer of the stack
• Work with product leadership and engineering staff to ensure engineering resources are invested appropriately to solve upcoming scalability, availability and performance challenges
• Continually refine all aspects of the software development lifecycle and service delivery process to incorporate security best practices to deliver on a vision where automation delivers a resilient, available and hardened product
• Own mission-critical product workflows and services to exceed customer availability and performance expectations
• Recruiting, mentoring, and managing a fantastic team of engineers to deliver on our vision

What we’re looking for

• A passion for people and a genuine human-centered focus - you care about the people on your team, helping them achieve their goals, and enabling them to do incredible work
• Empathy for the immediate impact of on-call responsibilities on engineering teams and a bias for pragmatically investing technical resources to maintain a healthy work-life balance
• Demonstrated experience delivering highly available services, infrastructure or distributed systems in a B2B or B2C SaaS environment
• Commitment to leadership and growth in a distributed organization — FireHydrant is geographically diverse within the Continental US but these teams are early candidates for international expansion
• The ability to adjust and adapt to shifts in system performance or scaling challenges
• A product ownership mindset to inherit existing processes and systems and refine them to ensure they’re exceeding expectations
• Strong communication, advocacy skills and a developer relations mindset
• Belief in the long-term vision of an incident response platform and how companies of all maturity levels and verticals can adopt and benefit from it

About FireHydrant

FireHydrant is building the only reliability focused platform. The FireHydrant platform includes Incident Response, Status Pages, and more, so you can take control of your complex system, reduce downtime, and work better together. We’re a Series B company with around 80 employees (and growing!) who sit across the United States. Check out our blog to learn more about us.

FireHydrant’s customers are our fellow engineers at organizations like CircleCI, SeatGeek and LaunchDarkly but our influence is felt well beyond that. Our customers trust us to manage their incident response in their most stressful times, supporting hundreds of millions of end-users around the world.

Life at FireHydrant

• We are remote-first with employees around the US, with our physical headquarters in NYC (Union Square)
• 1-2x per year we will gather in-person as a company; as teams we may gather another 1-2x per year depending on the safety of such a gathering, and have virtual events throughout the year
• We collaborate through Slack, Zoom, Notion, and Google Workspace
• Kind candor - we expect honesty delivered through kindness, first and foremost
• Transparency & equity - information is shared openly in Slack channels; we welcome ideas and contribution regardless of role or experience level
• We value building trust, acting with integrity and continuously learning

Benefits

• 100% employer-paid health, vision and dental premiums for the employee and 75% of dependents
• Unlimited vacation policy with a minimum requirement of three weeks off per-year, with sustainable working hours and healthy work/life balance
• Wellness program (in every form it takes): reimbursements for your fitness membership, therapy sessions, athletic equipment, nutrition plans, etc
• Education budget: conferences, books, online courses, etc
• Home office stipend: get your workspace set up in a way that works best for you
• 401k match

Compensation

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The salary for this position is $215,000 (Senior Manager) or $240,000 (Director) depending on leveling.

Requirements

• FireHydrant requires that all newly hired employees are fully vaccinated against COVID-19, subject to reasonable accommodations provided based on medical need or religious belief.
• All employees must be able to show authorization to work in the US.