Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
This position will provide overall strategic and operational leadership for all aspects of IT Infrastructure and operations including hardware design and delivery, network technologies, server and storage, WAN, LAN, telephony, system administration, collaboration, directory services, and alignment to regulatory compliance requirements. The leader in this role employs processes and systems to support the availability, performance, reliability and scalability of IT infrastructure with an emphasis on tracking key metrics to continuously trend and improve Availability and Performance of naviHealth product platforms. These processes include Performance, Capacity and Incident management; all of which are necessary to improve the overall performance and availability of systems. He or she collaborates heavily with development leadership to address improvements in software/application performance and availability. This role is a key contributor to the adoption and deployment of DevOps practices. He or she functions as an infrastructure architect and collaborates in the design and deployment of Network, Storage, Systems and Software components necessary to create and expose the DevOps Platform at naviHealth. She or he has a software development mindset and awareness of development challenges and works to streamline software delivery pipelines where she/he has direct influence. This mindset and awareness will help in developing and exposing self-service interfaces for development teams.
naviHealth is transforming its IT Infrastructure and Operations organization evolving it to align with a vision of Internal Cloud supported by automation features that enable fast, consistent and performant features to our clients.
Primary Responsibilities:

• Plan, direct and manage the operation of systems and network infrastructure. Including Windows and Linux servers, application servers, database servers, file and print servers, backup services, hosted email and gateways, DNS, DHCP and Active Directory
• Manage and maintain the enterprise storage and Storage Area Network (SAN) environment including troubleshooting, performance planning, capacity, and continuity planning
• Maintain the enterprise virtualization environment (VMware), including troubleshooting, performance monitoring and optimization, capacity, high availability and continuity planning
• Maintain Disaster Recovery infrastructure and documentation, ensuring systems and applications are adequately protected according to their SLAs
• Schedule, run, and report on Annual Disaster Recovery tests
• Manage and oversee the planning, design, implementation and documentation of all new infrastructure projects and upgrades to existing infrastructure
• Provide regular project status updates on schedule, budget, and deliverables in Project Steering Committee meetings
• Develop standards and operational procedures that support current and future operational needs
• Develop and implement departmental metrics and uptime statistics. Ensure timely resolution of service incidents and completion of service requests
• Develop and implement IT Change Management procedures. Manage and oversee the planning and deployment of updates to production applications, and post-production confirmation of successful implementation
• Manage the production support function including establishing procedures, monitoring, troubleshooting issues and escalation with vendors and internal teams
• Perform other duties and responsibilities as required, assigned, or requested

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 10+ years of experience and understanding of virtualization platforms and technologies
• 7+ years of experience in IT management positions
• 7+ years of experience managing Windows / Linux server & Oracle/MS SQL Server database environments
• 5+ years of experience managing Hybrid Cloud Infrastructures - VMware/Azure/AWS/GCP
• Experience managing enterprise scale identity and access management solutions such as Active Director and federation with 3rd party IAM for Single Sign on inclusive of multifactor authentication
• Proven experience in developing an infrastructure strategy and executing infrastructure change management principles
• Experience with modern networking / firewall and storage technologies such as Cisco, Palo Alto, or similar, NetApp Clustered Ontap or similar
• Experience with managing infrastructure for SQL and No-SQL Database platforms such as MS-SQL, My-SQL, MongoDB, or similar
• Experience establishing and managing SOC and NOC standards, policies and operating procedures
• Experience in creating disaster recovery plans for both on premise and cloud infrastructures
• Solid understanding of open source software solutions and cloud-based offerings and services
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate direction in support of our business
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Service Orientation - Actively looking for ways to help people and productivity
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance COVID-19 Vaccine

Preferred Qualifications:

• Bachelor's or master's degree in computer engineering or computer science or equivalent experience
• Excellent communication, conceptual, critical thinking, analytical, problem-solving abilities and organizational skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
naviHealth, part of Optum and the UnitedHealth Group family of businesses, combines the talents of our dedicated staff and leading-edge technology to deliver compassionate care to seniors nationwide. With millions of lives touched, we are innovating the way health care is delivered from hospital to home so seniors can lead more fulfilling lives. A career with us means making an impact in the lives of those we serve, including vulnerable populations who benefit from care that is more efficient, more effective and more human. Our environment empowers our team members to elevate our interactions with each other and the experiences we deliver to our patients, giving them more days at home. Join our team, it's your chance to improve the lives of millions while doing your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: DevOps, infrastructure, operations, Brentwood, TN