Digital Workplace Services Associate at Raytheon Technologies (Houston, TX)

| Houston, TX
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Date Posted:
United States of America
UTTX1: Corp Remote Office TX Remote Location , Houston, TX, 77064 USA
  • Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

Digital Workplace Services Associate

The Digital Workplace Associate develops, prepares, and maintains functional, configuration and network infrastructure documentation for deployed network engineering solutions and enterprise infrastructure design. The scope of this role includes, but is not limited to, developing documentation standards, processes, and procedures across all digital infrastructure platforms. The candidate will support security compliance processes, infrastructure Security Authorization Packages (SAP) and have an entry level understanding of network design. The candidate will leverage a variety of software platforms to develop infrastructure run books designed to support transitioning deployed engineering solutions to operations.

Job Duties & Responsibilities

Create process documentation workflows, knowledge articles and transitional infrastructure documentation. Collect and document cross functional engineering requirements for projects and key infrastructure engineering deliverables. Develop Concept of Operations templates and create documentation repositories in support of cross functional Digital Technology frameworks. Develop process workflows aligned with infrastructure engineering, architecture and operations support structures. Develop performance metrics associated with designed and deployed engineering solutions. Support RTX MSP initiatives, including access to enterprise infrastructure and coordinating and transition and transformation programs and steady state MSP support structures. Develop and maintain infrastructure EoL (End of Life) policies, guidelines, and procedures to ensure compliance across enterprise technology frameworks. Introduce automation capabilities and process improvements to increase efficiencies associated with repeatable engineering deployment design. Assist in development specifications for Infra engineering to build the infrastructures and participate in design-related problem resolution Collaborate with network, compliance, and solution architects to ensure all high-level designs are comprehensive, complaint, and viable. Responsible for the completion of specific goals, objectives, and tasks related to this position as assigned by RTX management.

  • Entry level knowledge and experience with designing and integrating network infrastructure
  • Proven ability to create process documentation/workflows, knowledge articles and transition documentation for operational support.
  • Excellent organizational and time management skills.
  • Ability to collaborate across all levels of engineering disciplines and align deliverables to specific engineering infrastructure deployments.
  • Creative problem solver
  • Strong communication skills (verbal and written)
  • Experience with collaboration and software design, including, but not limited to, MS Office tool suite, MS Teams, MS Visio, and database structures.
  • PMP training and/or certification a plus
  • Ability to process workflow modeling relevant to process improvement.
  • Proven experience in evaluating/developing technical documentation and structuring cross functional document repository databases.
  • Proven experience in evaluating technical standards and associated impacts
  • Experience working in a multi-BU, Global company is a plus
  • Experience with Archer and industry compliance tools aligning with DFARs and CMMC certification directives.

  • Education:
  • Typically requires 3yrs of exp with a university degree or equivalent experience
  • Location:
    Remote or any US RTX location

    Required Immigration Status:
  • US Citizen or US Person required

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 423 open jobs at Raytheon Technologies, click here.
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