Genesys is seeking an experienced Solutions Architect to partner with the Digital & AI sales team to drive value for prospective customers and achieve revenue targets, through the combination of strong technical abilities and outstanding interpersonal and presentation skills. Part of a world class, fast-paced organization, this role provides a great opportunity to create impact for enterprise customers across industries while driving forward an innovative new segment of Experience as a Service.

By working with prospective customers to understand their strategic business goals and align our solutions, you will work closely with the field sales teams and serve as the technical escalation point for field SCs.

Responsibilities:

Build a thorough understanding of customer's business challenges and demonstrate the value that Genesys Digital & AI Solutions will bring to address those challenges.

Build and deliver customized demonstrations, assisting with RFPs, conducting Proofs of Technology or Proofs of Concept, scoping implementation requirements, and leading additional technical discussions

Become a trusted advisor for prospective customers by understanding their use cases and technical requirements in order to design the appropriate solution recommendation that will drive business value

Become a product expert and keep up to date with new feature releases, key use cases, integration capabilities, and customer success stories

Mentor and guide less experienced SCs

Deliver expertise regarding the competitive landscape and emerging technologies and identify feedback and suggestions relevant to product, engineering, sales, and marketing

Work cross-functionally within the organization to ensure our solutions are driving value for our customers

Collaborate with team members globally to share learnings, best practices, use cases, and customer stories, while working together to identify opportunities for growth and improvement

Qualifications:

10+ years technical sales or presales experience

Background working within Digital Customer Experience and/or Contact Centers

Experience with Artificial Intelligence, NLP/NLU, Machine Learning is a plus

Experience working in fast-paced SaaS organizations

Proficient in Demo2Win methodology

General understanding of APIs, Integrations, Security

Familiarity with JavaScript, HTML, CSS, Node.js is a plus

Technical Degree with Business or Technology/Software focus

Ability to present competently and confidently to senior-level decision makers

Ability to handle business and technical objections during demonstrations

Ability to develop a solid understanding of customers' business needs and technical requirements in order to map that information to a solution that meets their needs

Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions

Strong problem-solving capabilities with a 'get it done' attitude, working cross-functionally and with the customer to overcome technical hurdles

Team player with excellent oral and written communication skills; self-driven, with the ability to work independently when required

Benefits

Medical, Dental, and Vision Insurance

Paid Parental Leave

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance

Infertility treatments