Job Description As a member of our Production Support team, you'll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You'll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You'll find new and creative solutions to troubleshoot and resolve issues. Communication is the key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network. The candidate will build and implement creative solutions to operational problems, including optimizing existing systems, building infrastructure, Capacity and Resilience management and eliminating work through automation.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment
Responsibilities:

• Develop tools and visualization to understand our customer experience and their product interaction
• Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Develop solutions to automate manual development & operational task.
• Responsible for the availability, performance, change management, telemetry, and capacity management of their services
• Engage in with the development team throughout the life cycle to help build for reliability
• Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service
• Analyzes usage and telemetry data to identify patterns to predict and prevent failure
• Constantly evaluate and test products specially before and after any change
• Manage the efforts to split between manual operational work and engineering work
• Part of the 24x7x365 support coverage

Qualifications:

• Experience with system administration in Windows, Unix, or Linux platforms
• Experience with high level programing language such as Java, Python or C# and shell scripting
• Strong experience with CI/CD pipeline and testing framework
• Experience in Incident, Change and Problem management process in an large scale operations
• Experience with integrating solutions in a multi-vendor environment, including SaaS environments
• Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
• Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven.
• Experience with Agile and full software development life cycle disciplines
• Experience with Capacity and Resilience management practices and procedures is beneficial
• Knowledge of networking protocols is beneficial.
• Industry recognized security certifications (security, networking, etc.) - strongly preferred
• Experience with Splunk in one of the following areas: IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
• Working knowledge of Splunk Cloud solution offering - not required but preferred
• Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred

Our CTC Production Support Organization is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.