ActionIQ
Our mission is to help brands make every team member a CX champion.
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DevOps Engineer (Remote)

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DevOps Engineer
AIQ brings order to CX chaos. Our Customer Experience Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data while helping technical teams regain control of where data lives and how it's used. Enterprise brands such as Autodesk, M&T Bank, The New York Times, Neiman Marcus, Hertz and many more use our CX Hub to drive growth through extraordinary customer experiences.
The Role
We automate away all the things! We do everything from creating and improving processes, committing those improvements to code, to building and maintaining the systems which execute our Infrastructure as Code. Day to day, you can find us doing everything from building out major initiatives to helping troubleshoot production issues. The ideal candidate will bring experience, industry best practices and a collaborative mindset to help drive DevOps initiatives at ActionIQ.
Responsibilities
  • Work collaboratively and across team boundaries to contribute to infrastructure and services initiatives such as:
    • Define the right infrastructure and services to meet our commercial needs
    • Raise code quality standards through manual & automated processes
    • Observe and improve infrastructure and services to ensure we scale reliably
  • Be an active contributor to team meetings, stand-ups, and other agile rituals
  • Participate in an On-call rotation with minimal overnight / out of hours interruptions

Requirements
  • Around 3-5 years of experience in roles like DevOps Engineer, Site Reliability Engineer, Systems Engineer, or a similar job where you have supported large-scale SaaS products
  • Communication skills necessary to learn, teach, and persuade others in an environment of diverse backgrounds, experience levels, and disciplines
  • Understanding of software development life cycle and system/service monitoring
  • Software development skills in at least one language, preferably Python, Java or Golang
  • Experience with cloud native technologies / Public Cloud Infrastructure
  • Linux: Git, BASH, OS internals, performance tuning, and fundamentals

Our work is broad and complex in nature - please don't rule yourself out if you don't have every single item mentioned.
Benefits
  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company
  • Competitive compensation package, including significant equity component
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Top-notch health insurance benefits, including 12-weeks paid parental leave
  • We have a beautiful office right on Madison Square Park, and all NYC-based employees come into the office three days a week.
  • Check out this blog post to learn about the new AIQ CX Hub - the next chapter for us, our customers and the future of customer experience.
  • In accordance with ActionIQ policies and our commitment to prioritizing the health and safety of our employees, all office-based positions will require proof of COVID vaccination, including a booster shot, prior to entering the office. Remote employees and guests who visit the office must also provide proof of vaccination prior to entry. Our COVID-19 health and safety protocols may change over time as local and national guidance and regulations evolve.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • MySQLLanguages
    • ReactLibraries
    • ImmutableJSLibraries
    • FinagleLibraries
    • SlickLibraries
    • EnzymeLibraries
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    • PlayFrameworks
    • LuigiFrameworks
    • AnsibleFrameworks
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    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
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    • FigmaDesign
    • AbstractDesign
    • AirTableDesign
    • PendoDesign
    • MiroDesign
    • In-designDesign
    • After-effectsDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HarvestManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen
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What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, including top of the line healthcare coverage and additional wellness programs.

We also offer a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We opened a new office in the heart of Flatiron with a hybrid model, to find out more please visit: https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We do not track how much time-off every employee takes. We trust employees to manage their own vacation schedule to maintain the right level of work/life balance.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and student loan refinancing, ActionIQ offers perks that take care of the whole person and their families, even furry companions.

An Insider's view of ActionIQ

What’s the vibe like in the office?

Our company has grown so much since March 2020, being able to connect with colleagues in person who you’ve previously only met over zoom is amazing. The office is filled with areas for collaboration, and it’s incredible how much being in a buzzing hive of activity and free-flowing ideas can influence your own productivity and creativity.

Michaela Lehr

VP, Finance

What's the biggest problem your team is solving?

Today SysOps biggest challenge is observability. We are laser focused on creating dashboards, monitors, and reports that will allow SysOps to create meaningful actionable alerts.

Tracey Little

SysOps Manager

How has your career grown since starting at the company?

I’ve seen both my technical and interpersonal skills grow leaps and bounds since joining ActionIQ. There’s always something new to learn, exciting opportunities to explore, and being a part of that process has given me the chance to work on skills I otherwise might not have had a chance to develop.

Andrew Wang

Data Engineer, Customer Enablement

What does career growth look like on your team?

I've landed some significant deals since I started. Including, the largest deal in our company history to date. Every account win and every account loss brings significant learnings and growth. Every day. Our sales support and enablement teams here at ActionIQ are incredible. Every win is "our" win.

Cindy Kenyon-Carpenter

Enterprise Sales Director

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