Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
In your role, you will help to bridge the gap between development and operations teams! This involves working with various teams to identify and trace defects to root cause, then implement capabilities to ensure the issue is resolved and supervised. You will also be working with some of the most creative minds in Comcast to develop, implement, and run scripts to automate the execution of capabilities, collect and report on data, advance to various operations teams for resolution, and even automate corrections to improve inventory accuracy for various business teams. Success in this role is characterized by low inventory variances, and improved transparency to inventory across the company for planning and product lifecycle management.
Job Description

Who we are:

The Supply Chain Systems Operations (SCSOPS) team is positioned between core infrastructure development teams and daily systems and business operations teams. We work with systems administrators, software engineers, and vendor teams to ensure the systems are performing at or above targeted goals. SCSOPS is a diverse collection of operational engineers and architects that reside both here and in other countries, and are passionate about setting the standard on how to implement and handle capabilities and process that is meant to improve operational excellence for supply chain.

About Comcast ES Supply Chain Systems Operations:

SCSOPS is a team within CXT Enterprise Solutions that is involved with the management efficiency. The team is located in Philadelphia and Chennai, India, and is responsible for improving efficiency for retail, customer premise equipment, and other supply chain areas within Comcast.

What you can expect:

• Ability to address and repair all but the most sophisticated issues. Performs maintenance activities with a minimum of supervision and mentorship. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
• Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides practical insight.
• Acts as a technical resource in projects and initiatives and ensures successful project implementation.
• Chips in to design considerations for new products or architectural changes to existing products.
• Analyses problems in design, configuration, data flow and data state within a highly sophisticated multi-product provisioning system.
• Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is accurately validated to minimize impact.
• Provides training and mentorship to less experienced team members.
• Attains industry standard certifications and education.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as vital.

What you'll bring

• Bachelor's degree in engineer, logistics, or a related field
• 2 - 3 years programming experience as a supply chain systems engineer in a similar industry
• Experience with a variety of scripting languages including Python and Javascript
• Experience writing core programming languages such as Java or C/ C++
• Experience with CI/CD applications such as GitHub, Jenkins to handle application code
• Understanding on how to scale applications depending on load
• Knowledge of databases such as Oracle, SQL Server, Azure MySQL, Redis, MongoDB, PostgreSQL, Cassandra
• Experience with web application development including sophisticated HTML, CSS, and JS integration
• Sophisticated proficiency in industry-related supply chain management software
• In-depth knowledge of supply chain analytics and critical metric measurement
• Extensive experience in supply chain analysis and optimization
• Outstanding analytical, critical thinking, and problem-solving skills
• Willing to take ownership of problems and see them through to resolution
• Comfortable working in a fast-paced agile environment
• Superb collaboration and communication abilities
• Strong interpersonal and time leadership skills

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our exciting technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Organization:

Our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, and are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.

Our vision is to be an authority in products, services and solutions which power and enable fabulous, connected customer experiences for Comcast and other organizations through a steadfast focus on transparency and teamwork.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.