Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
You will be part of the Zoom Phone Monitoring team which maintains the monitoring tools and their infrastructure. This will include administrating both cloud as well as on-prem systems and services. You will work with our Development and Operations teams to develop strategies for alerting and monitoring our backend and frontend services. You will be responsible for maintaining the infrastructure for our monitoring tools to run on. You will help write a solution for monitoring by code. You will be responsible for maintaining the uptime of our tools and Zoom Phone services.
Responsibilities

• You'll participate in the administration of monitoring tools and infrastructure
• You'll design and implement zero-downtime to accomplish a highly available service (99.999%)
• You'll design and implement disaster recovery (DR) between different region's Datacenters
• You'll troubleshoot production issues, including performance and function issues
• You'll work with vendors and infrastructures and the engineering team for security and service availability
• You'll provide troubleshooting for systems and Zoom backend service
• You'll provide the CI/CD model to deploy and configure the production system

Qualifications

• You have experience working on a Software as a Service (SaaS)
• You have knowledge of monitoring data collection and storage methods and technologies
• You have experience administrating open-source (Prometheus, Grafana, etc) and vendor monitoring tools (Pingdom, Pagerduty, etc)
• You have experience with Kubernetes, container, and other microservice technologies
• You have experience with Linux and writing scripts (Python, Bash, Perl, etc.) to complete monitoring tasks
• You have knowledge of CI/CD tools and integration
• You have a BS degree in a related field
• You have a passion to work independently and good execution skills

Bonus Points

• You have experience with AWS technology including EC2, EKS
• You have a MS in a related field

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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