DevOps Engineer (Remote - Work from Home) at Interactions

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
The DevOps Engineer works side by side with engineering, platform, development and operations teams and will be primarily responsible for designing, implementing and automating build, release, deploy, monitoring and configuration activities. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure.
Job Responsibilities
Essential Job Functions

  • Develop tools and scripts to automate deployment tasks and improve efficiency of operational tasks, practices, and procedures.
  • Implement monitoring processes, design/build/deploy monitoring dashboards.
  • Build and support system automation, deployment, and continuous integration tools.
  • Design, implement and maintain all AWS infrastructure and operational services
  • Help to maintain and monitor production environments
  • Own AWS Infrastructure, automation and support
  • Own production deployment in multiple AWS environments
  • Other Duties and Responsibilities
  • Create and provide best practices to the organization for DevOps, builds, CI/CD, and infrastructure.
  • Perform other duties as assigned.

Qualifications
Required
  • Bachelor's Degree or equivalent experience.
  • 2-5 or more years of engineering experience.
  • 2+ years working in Linux environments (CentOS/RHEL/Ubuntu preferred)
  • 1+ years scripting languages with at least one of the following: Bash, Python, Ruby
  • Experience working in a fast paced environment.
  • Knowledge/experience with networking concepts: routing, firewalls, NAT, DNS, etc.
  • Knowledge/experience with Linux/Unix operating system: command line, shell
  • scripting, permissions, authentication, security, etc.
  • Experience with AWS environment: EC2, RDS, ALB, Route53
  • Experience / knowledge deploying enterprise-grade applications running in the Java eco-system/environment
  • Experience with Ansible, Terraform, and Docker or other containerization
  • technologies.
  • Experience supporting deployments and builds in a 24/7 SaaS environment
  • Experience with Continuous Integration and Deployment (CI/CD) tools such as Jenkins, Ansible, Chef, Puppet, or other configuration management tool.

Preferred
  • A team player, able to work in an environment of high levels of change and
  • complexity
  • Strong technical, organizational and interpersonal skills.
  • Experience with PaaS technologies (EKS, Google Kubernetes Engine).
  • Experience with Kubernetes deployment technologies, such as Helm (1+ years)
  • Experience working with Container technologies like Docker, Kubernetes, or AWS ECS.

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!

Lauren

TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit careers.interactions.com

Culture
Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
Apply now
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