DevOps Engineer - Manila, PH at Balsam Brands (Remote)

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Company Description

Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Ireland, the Philippines, and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.

  • Balsam Brands on LinkedIn:
  • Balsam Brands on Instagram:
  • Balsam Brands in Forbes:

At Balsam International, our Philippine Regional Operating Headquarters, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. Being recognized as one of the Philippine’s Best Work Places by the prestigious Great Place To Work organization is a testament to this.

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010 with occasional in-person meet-ups and events to help build relationships and foster camaraderie.

Team Manila represents nearly every function in the company — from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

  • Balsam International on Facebook:
  • Balsam International on LinkedIn:

Job Description

Balsam International is looking for a Development Operations Engineer who will be responsible for utilizing technical expertise and experience in driving the design and automation of processes to support the Continuous Integration and Continuous Deployment (CI/CD) of digital technology, enterprise systems, microservices applications and database services in the form of pipelines for the delivery of software across the enterprise, working collaboratively with our software engineers to design, build and deploy systems, thereby helping to automate and streamline operations and processes and following best practices for CI/CD across the full SDLC.

What you’ll be doing:

Design and Automation of Processes to Support CI/CD

  • Designs, builds, and supports the CI/CD infrastructure, and test automation frameworks for build validation and tools.
  • Designs, builds, and optimizes comprehensive automation systems that operate the business’s digital, enterprise, and data infrastructure platforms.
  • Automates software maintenance of applications like Jenkins, Sonarqube, etc. which are part of CI/CD pipeline.
  • Designs and maintains cloud-based solutions on Cloud services such as AWS, Google Compute Engine, Heroku, DigitalOcean, OpenStack, and Rackspace.

Ensure delivery of key business initiatives and projects in a timely manner through the agile framework

  • Takes part in problem-solving or brainstorming activities related to issues, tasks, plans, and experiments.
  • Contributes to competence improvement and growth plans of the team and the system.
  • Unblocks the team or business on technical challenges by providing alternatives and solutions.
  • Coordinates and communicates actively risks, priorities, and assignments of tasks for timely completion of deliverables.

Work collaboratively with our software engineers to design, build and deploy our systems 

  • Partners with software engineers and QA team to automate and streamline our operations and processes.
  • Participates in building and improving processes to gain efficiency.
  • Attends the Spring Grooming and Planning to contribute to the research and estimation of efforts for the task and/or requirements.
  • Updates Jira board on the latest status and progress of tickets being handled.
  • Attends and participates in the Sprint Daily Stand-up and Sprint Retrospective.

Perform other duties that may be assigned from time to time.

What we’re looking for: 

  • Must have a minimum of one (1) year of relevant experience in designing and building frameworks and tools
  • Must have experience in the design and implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines, and DevOps processes for Agile projects
  • Must have experience in Java, Azure, Terraform, Kubernetes
  • Must have experience in systems automation, orchestration, deployment, and implementation, as well as have skills in scaling distributed data systems
  • Must have strong knowledge of SAP Commerce (Hybris)
  • Must be able to solve discrete problems under the minimal guidance of senior team members
  • Must be able to Participate actively in short- to medium-term projects. May be required to work as the lead on the project with team members and other functions
  • Must be able to Deliver high-quality results on projects of medium complexity within established timelines; attempts projects of high complexity with guidance
  • Must be an expert in role specific tasks and processes. Displays competency in function-specific technologies and tools. Confidently represents function across teams
  • Must be a clear communicator; presents material in a logical and efficient manner
  • Must be curious about self and other team members. When called upon, provides constructive feedback to team members and manager. Open to constructive feedback and developing own potential
  • Must demonstrate understanding of customer mindset in the execution of functional work

Nice to have:

  • Experience with other commerce platforms such as Commerce Tools / Oracle Commerce / Salesforce Commerce
  • Bachelor’s degree in computer science, information technology, or engineering or related experience in lieu of a degree

Location: The Development Operations Engineer position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves: 

  • Must attend occasional in-person meetings depending on the status of the pandemic
  • Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS
  • Must have a backup internet connection of the same speed, if the primary connection becomes spotty

Note: An online assessment will also be part of the recruitment process

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

  • Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
  • 13th Month Pay
  • Paid Leaves. We use the time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
  • Internet Subsidy. With internet allowance, we are set up for success.
  • Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
  • Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
  • Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops, or books!
  • Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counseling, and curated webinars.
  • Company Incentive. An additional cash-based perk for all our Brandits based on the company's performance.
  • Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
  • Shutdown Week. We can spend more time on things that matter with an additional one week of paid time off on top of paid leaves.
  • Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
  • Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

More Information on Balsam Brands
Balsam Brands operates in the eCommerce industry. The company is located in Redwood City, CA. Balsam Brands was founded in 2022. It has 242 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 38 open jobs at Balsam Brands, click here.
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