DevOps Engineer 4 at Asurion (Nashville, TN)

| Nashville, TN
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Job Description

Title: DevOps Engineer 4
Business Function: Technology
Location: Nashville, TN or Remote

Want to be part of a team that is transforming the contact center by utilizing state of the art technology? This is your chance! We are looking for an ambitious engineer with experience with modern devops tools like Kubernetes, GitHub actions, and general CI/CD pipeline knowledge as well as being excellent with Linux and AWS. Join our team to help us drive amazing transformation in our contact center. This role will build and scale capabilities that allow real-time transcription and tooling that add customer value and assist our agents with revolutionary tools. You will be working as part of a cross-functional team with our business partners and our data science team to deliver solutions.
Experience with languages including JavaScript, Node, Go or Python is also valuable. One of the most important qualities the candidate must possess is a passion to learn and the creativity to innovate.
If this is you, then we would love to have you join the team.

As speech transcription has become far more accurate, it has unlocked significant value for businesses and customers alike. We're utilizing cutting edge transcription technology to build amazing new products and capabilities that help improve our business, our employees, and most importantly keep our customers happy! Asurion believes in close collaboration between cross-functional teams, teams including product, security, technology and data to create amazing value for our customers and partners. Our best candidates embrace the spirit of working together, playing off colleague's strengths, feedback and believing that the whole transcends the sum of individuals. This role requires a proactive, forward-thinking engineer who is constantly looking for improvements, opportunities, ways to automate, better ways to solve problems, and most of all improving customer and peer experience.

Here's what you'll bring to the team:
  • Scaling, monitoring and care for Kubernetes environment in production and non-production
  • Automation efforts to streamline development builds into production (CI/CD pipeline)
  • Looking out for opportunities to improve the environment, be it cost, strategy or general innovation
  • Document and knowledge share/mentorship with junior members of team

What's a great match for us?
  • BS in engineering, mathematics, computer science or related field required
  • 5 years' experience required; 7+ years' experience preferred
  • 3 years' experience in one or more of the following areas (or combination thereof): Telecommunications industry, Insurance/Claims industry, Relevant IT discipline
  • Specific knowledge/experience and strong skills in the following areas:
    • AWS
    • Kubernetes (Helm/Kustomize knowledge a plus)
    • Docker
    • Linux
    • GitHub/Git
    • ELK (Elasticsearch, Logstash, Kibana)
    • Terraform / IaC tools

Experience and skills that are a bonus:
  • Specific experience with persistent connections (websockets, RPC/gRPC)
  • Experience with Istio or other service mesh technology
  • Grafana/New Relic or specific cluster monitoring tools

Who we are:
Asurion helps people do more with their technology and stay connected. As the global leader of connected life services, we provide over 340 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. When a customer's technology is confusing, doesn't work, or is broken, Asurion's 17,000 employees are focused on solving the problem - operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology
More Information on Asurion
Asurion operates in the Insurance industry. The company is located in Nashville, TN, Nashville, TN, Phoenix, AZ, Phoenix, AZ, Russellville, AR, Orlando, FL, Overland Park, KS, Las Vegas, NV, Bridgewater Township, NJ, Nashville, TN, Nashville, TN, Nashville, TN, Smyrna, TN, Houston, TX and Sterling, VA. Asurion was founded in 1994. It has 13000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 25 open jobs at Asurion, click here.
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