About the Team

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

The Production Engineering team’s mission is to operate and innovate a shared self-service platform that is an enabler for Agile Engineering and Business (automate, deliver, empower, scale). We aim to provide an agile infrastructure to multiple engineering teams ensuring availability, quality, security and standardization.

About You

Your primary role will be to maintain and scale the current platform as well as to design and integrate new tools to the platform as needed. You will contribute to accelerate product delivery while promoting operational excellence by collaborating with the development teams, system operators and other IT staff to manage code releases in production. 

How you’ll make an impact & what you’ll do:

• Maintain and manage the different tools and systems used to support the engineering needs of the organization inside and outside of Production Engineering teams. 
• Apply continuous improvement mindset on the tools based on the feedback and support requests received.
• Navigate and understand the overall landscape of infrastructure over the company to support our business.
• Operate, manage and monitor the infrastructure components.
• Write production-ready code and implement coding best practices.
• Consistently design code that is aligned with the overall service architecture.  
• Understand the testing pyramid, and write unit tests as well as higher level tests in accordance with it. 
• Uses systematic debugging to diagnose cross service issues, sometimes with help from more senior engineers. Writes root cause analysis when applicable.
• Approaches all engineering work with a security lens. Actively looks for security vulnerabilities both in the code and when providing peer reviews.
• Tune and adjust the monitoring with awareness of the operational data for their team’s domain and use it as a basis for suggesting stability and performance improvements.
• On call support on rotation. 

What you'll need: 

• Bachelor degree or master degree in software engineering.
• Minimum of 2 years experience as software engineer.
• Experienced with distributed systems at scale. 
• Systems knowledge: Os concepts, Os management, Live terminal tools.
• Has a good foundation on networking, security, operating systems, databases and service configurations. 
• Good hands-on knowledge of Source Code Management (Version Control System) tools like Git.
• Good knowledge of Continuous Integration/Delivery pipelines, and corresponding tools such as Argo. Knowledge of Jenkins is an asset.
• Knowledge of major cloud service providers, like AWS, Azure, etc.
• Good understanding of Infrastructure as Code (Programmable Infrastructure), and how you can achieve that by using tools like TerraForm, Salt, Chef, Ansible, etc.
• Hands-on knowledge of software containerization platforms like Docker and container orchestration tools like Kubernetes.
• Comfortable with cloud providers. 
• Understands application containerization (docker) and orchestration concepts (kubernetes).
• Communication, both internal and external to the team.
• Incident response & management.
• Creative problem solving, critical thinking, learner, leadership (Continuous improvement).

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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