Description

JOB DESCRIPTION: Provides technical support to DOT engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). LEADERSHIP AND MANAGEMENT: Directly supervises individual contributors (skilled technicians, administrative support) and/or entry-level professionals (accountants, entry-level engineers) SCOPE: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives. KNOWLEDGE/SKILLS AND ABILITY: N/A PROBLEM COMPLEXITY: Administers and executes policies, processes, and procedures that affect subordinate employees and the workflow of the work unit. Leads daily operations of work unit. FREEDOM TO ACT: Assignments are task or activity oriented. Work is reviewed for soundness of judgment and overall quality and efficiency. IMPACT: Decisions impact work unit operations. Erroneous decisions, recommendations, or failure to achieve results might cause delays in schedules and require the allocation of more people and financial resources. LIAISON: Interacts internally primarily with subordinates and other supervisors. External interactions is typically with suppliers, vendors and/or customers. Primary purpose of liaison is information sharing and basic problem resolution.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience

4 years of experience may replace a completed degree.

Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.