Ada
Ada provides the automation layer that brings a true VIP experience to every customer and employee.
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Deployment Engineer (US Remote)

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We're Ada, a brand interaction platform that empowers brands to live up to their promises and have more-and more valuable-interactions with the people who love them. Our AI-powered platform has automated over 1 billion brand interactions for the world's fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a Canadian unicorn with a $1.2B valuation!
The passion of our people and dedication to their craft continues to drive our dramatic global growth.
Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here .
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
As a Deployment Engineer, you'll have an immense impact on Ada as we continue to grow our company and our technology.
The focus of Deployment Engineer is setting a standard of excellence that allows our Product and Engineering teams to deliver changes safely and frequently, experiment and validate new ideas, while our customers trust the availability, reliability and performance of our systems. We are empowering our Engineering teams and collaborating with other Infrastructure teams to achieve organizational goals.
Excellence in Continuous Delivery means efficient communication and automation of systems and people. Your work will change the lives of millions of end users.
About You

    • Profound appreciation and respect for automation.
    • Experience managing continuous delivery pipelines, coordinating deployments and releases while maintaining reliability and uptime, and having a customer first view of operational safety.
    • Strong understanding of a server-side programming language (must be proficient in at least one of the following programming languages: Python, Ruby, Haskell, Rust, Golang, JavaScript or TypeScript).
    • Curiosity about how things work and love to share that knowledge with others.
    • A positive approach that embraces standard methodologies for software management and reliability, including unit testing, code review, design documentation, debugging, and troubleshooting.
    • Experienced in reliability, scaling patterns, up-time, and availability.
    • A demonstrable history of thriving within a software development team, even if your roles have included traditional operations and/or infrastructure management duties.
    • Have good understanding of DevOps concepts and best practices.
    • Love working on a team where you constantly learn, experiment, and iterate quickly.


Key Qualifications

 

    • Experience managing continuous delivery in scalable cloud environments.
    • Strong understanding of distributed systems in managing customer-facing systems in 24/7 environment.
    • Excellent judgment and integrity with ability to make timely and sound decisions.
    • Ability to anticipate the needs of others and adapt to changing conditions.
    • Excellent verbal and written communication skills.
    • Experience with modern observability and error management tools, such as DataDog, Sentry.
    • Have a systematic problem-solving approach, coupled with effective communication skills and a sense of drive.


Nice to Have

 

 

    • Experience running production applications in kubernetes.
    • Experience developing and managing modern public cloud infrastructure, especially AWS.
    • Past experience implementing advanced continuous delivery features, such as gitops, canary, blue/green or rolling deployments.
    • Expertise in security and experience in addressing security vulnerabilities and compliance efforts.


Responsibilities

 

 

    • Liaison with Engineering, Cloud Infrastructure and Site Reliability teams to enable safe deployments to all production environments.
    • Coordinate deployment of the changes which require a maintenance window.
    • Plan and configure deployment freeze periods.
    • Conduct deployment readiness reviews.
    • Create, maintain and improve continuous deployment pipelines and tools.
    • Partner with Development and Site Reliability teams to improve the reliability, resiliency, and observability of services
    • Work closely with other global Infrastructure teams.
    • Work with the Product team to have deployment excellence baked into everything we do.
    • Work in an agile development environment, attend ceremonies, accurately estimate story points, meet sprint deadlines.
    • Assist with identifying and evaluating new technologies and methodologies to solve complex problems.


Outcomes

 

 

    • Reduced lead deployment time and failure rate, increased deployment frequency.
    • Delivered proof of concept solutions to demonstrate how to bring our continuous delivery tooling to the next level.
    • Improved developer experience with deployments.


Benefits• Competitive salary and generous stock option plan• Unlimited vacation• Wellness account• Extended health coverage• Dental/optical/travel insurance• Life insurance• Employee and family assistance plan
Perks• Flexible work schedule• Digital first, fully remote with WFH budget• In-house social worker• Paid parental leave for Canadian and U.S. residents• Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel.
Ada is an equal opportunity employer. In fact, diversity is what drives our success-it's at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FigmaDesign
    • MiroDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Monday.comManagement
    • DocuSignCRM
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • AdaCRM
    • Constant ContactEmail
    • SendGridEmail
    • hubspotEmail
    • ZoomInfoLead Gen
    • HubspotLead Gen
    • 6senseLead Gen

What are Ada Perks + Benefits

Ada Benefits Overview

Gravitate to your true self
We don’t expect you to be a different version of yourself at work. Come as you are, in your interview, in-person or on video. We want you to feel comfortable being your authentic self, with us.

Work anywhere
We’re proud of our digital-first, fully remote workplace. We use digital cues and signals to be attentive to each others’ diverse needs.

Take the time off you need
It’s that simple. There are no limits to having fun and recharging. When life throws you a curveball, we offer confidential support in addition to personal time off.

Love your work
So cliché, but when the love is strong, we all benefit. We recognize talent and hard work through weekly reviews, and celebrate successes in many ways.

Get paid to build
We understand how transparency in pay is important to care for yourself, family or community.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Class pass workouts, option of some morning workouts with other Owners.
Mental Health Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Ada

How would you describe the company’s work-life balance?

The work-life balance I have been able to strike at Ada while continuing to grow my career was not something I imagined possible. Benefits such as flexible time-off, access to Virtual healthcare, and an Employee Relations team have all been foundational to supporting me and my family.

Krystal

Manager, Enterprise Professional Services

What does your typical day look like?

Aside from a strong cup of Sumatra coffee and a walk with my dog, a typical day at Ada begins with reviewing my calendar and to-do items and outlining a strategy for the day’s work.

Next, I will post my daily standup notes asynchronously, on my team’s messaging channel, highlighting my goals for the day and noting any blockers I might be encounter

Eric

Senior Back End Developer, Engineering

What are some things you learned at the company?

Ada's culture of support & gratitude, rallying around each other on all levels, seeing each other as humans, and genuinely embracing change & growth makes us all successful. It has helped me grow & evolve faster than ever before. Ada has helped me learn how to counter my imposter syndrome.

Gary

Manager, Services Seller

What unique initiatives do you have that encourage innovation?

At Ada, we have a growth culture performance management philosophy that allows people to fail fast and fail forward. We promote a culture that encourages our Owners to try new things and break new ground. Innovation doesn’t come without taking risks.

Mike

CEO

How would you describe the company’s work-life balance?

The importance of wellness and health, I know that I'm am fully supported day in and day out at Ada, and am given the time off I need to make sure I can bring my whole self to my role!

Mike

Mathison

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