We're Ada, a brand interaction platform that empowers brands to live up to their promises and have more-and more valuable-interactions with the people who love them. Our AI-powered platform has automated over 1 billion brand interactions for the world's fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a Canadian unicorn with a $1.2B valuation!
The passion of our people and dedication to their craft continues to drive our dramatic global growth.
Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here .
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
As a Deployment Engineer, you'll have an immense impact on Ada as we continue to grow our company and our technology.
The focus of Deployment Engineer is setting a standard of excellence that allows our Product and Engineering teams to deliver changes safely and frequently, experiment and validate new ideas, while our customers trust the availability, reliability and performance of our systems. We are empowering our Engineering teams and collaborating with other Infrastructure teams to achieve organizational goals.
Excellence in Continuous Delivery means efficient communication and automation of systems and people. Your work will change the lives of millions of end users.
About You

• • Profound appreciation and respect for automation.
  • Experience managing continuous delivery pipelines, coordinating deployments and releases while maintaining reliability and uptime, and having a customer first view of operational safety.
  • Strong understanding of a server-side programming language (must be proficient in at least one of the following programming languages: Python, Ruby, Haskell, Rust, Golang, JavaScript or TypeScript).
  • Curiosity about how things work and love to share that knowledge with others.
  • A positive approach that embraces standard methodologies for software management and reliability, including unit testing, code review, design documentation, debugging, and troubleshooting.
  • Experienced in reliability, scaling patterns, up-time, and availability.
  • A demonstrable history of thriving within a software development team, even if your roles have included traditional operations and/or infrastructure management duties.
  • Have good understanding of DevOps concepts and best practices.
  • Love working on a team where you constantly learn, experiment, and iterate quickly.

Key Qualifications

• • Experience managing continuous delivery in scalable cloud environments.
  • Strong understanding of distributed systems in managing customer-facing systems in 24/7 environment.
  • Excellent judgment and integrity with ability to make timely and sound decisions.
  • Ability to anticipate the needs of others and adapt to changing conditions.
  • Excellent verbal and written communication skills.
  • Experience with modern observability and error management tools, such as DataDog, Sentry.
  • Have a systematic problem-solving approach, coupled with effective communication skills and a sense of drive.

Nice to Have

• • Experience running production applications in kubernetes.
  • Experience developing and managing modern public cloud infrastructure, especially AWS.
  • Past experience implementing advanced continuous delivery features, such as gitops, canary, blue/green or rolling deployments.
  • Expertise in security and experience in addressing security vulnerabilities and compliance efforts.

Responsibilities

• • Liaison with Engineering, Cloud Infrastructure and Site Reliability teams to enable safe deployments to all production environments.
  • Coordinate deployment of the changes which require a maintenance window.
  • Plan and configure deployment freeze periods.
  • Conduct deployment readiness reviews.
  • Create, maintain and improve continuous deployment pipelines and tools.
  • Partner with Development and Site Reliability teams to improve the reliability, resiliency, and observability of services
  • Work closely with other global Infrastructure teams.
  • Work with the Product team to have deployment excellence baked into everything we do.
  • Work in an agile development environment, attend ceremonies, accurately estimate story points, meet sprint deadlines.
  • Assist with identifying and evaluating new technologies and methodologies to solve complex problems.

Outcomes

• • Reduced lead deployment time and failure rate, increased deployment frequency.
  • Delivered proof of concept solutions to demonstrate how to bring our continuous delivery tooling to the next level.
  • Improved developer experience with deployments.

Benefits• Competitive salary and generous stock option plan• Unlimited vacation• Wellness account• Extended health coverage• Dental/optical/travel insurance• Life insurance• Employee and family assistance plan
Perks• Flexible work schedule• Digital first, fully remote with WFH budget• In-house social worker• Paid parental leave for Canadian and U.S. residents• Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel.
Ada is an equal opportunity employer. In fact, diversity is what drives our success-it's at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.
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