Delivery Technical Lead (Implementations)
FLYR Labs is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential.
Starting with airlines, we provide the Revenue Operating System that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.
Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.
Flight Itinerary (About The Role)
We are looking for an exceptional Technical Lead to join our AI Customer Delivery team. You’ll serve in a collaborative role that is key to successfully implementing FLYR SaaS products with our travel partners. You will become immersed in our customers’ data, guide product implementations, troubleshoot issues, lead technical discussions, and serve as a technical mentor on the team. You will oversee the quality and stability of the team’s work.
What Your Journey Will Look Like (Responsibilities)
- Provide technical expertise to customers implementing FLYR products from gathering data requirements to communicating results of implementation activities
- Delegate work and assignments to team members to maintain client timelines and dependencies with FLYR product teams
- Work closely with the Delivery Manager and Project Manager on planning and execution of product implementation activities
- Monitor the end-to-end product functionality and serve as the primary contact to troubleshoot or escalate technical issues
- Contribute to data analysis/engineering, participate in code peer review, and establish best practices for technical tasks required to implement FLYR products
- Assist FLYR’s Delivery Managers in hiring, training and mentoring technical personnel
- Collaborate with Engineering and Product teams to ensure overall customer satisfaction
- Learn customers’ business processes and data to facilitate onboarding of FLYR products
- This role has occasional on-call responsibilities and travel may be required
What To Pack For This Trip (Qualifications)
- Three years of professional experience in software implementation, data analytics, data engineering, data science or similar fields
- Advanced SQL - You know your way around analytical and aggregate functions, complex joins, windows functions, and are confident wrangling all types of data in SQL
- Strong Python skills - You are well versed in common data science libraries such as Pandas and NumPy but are also able to write basic Python code that is clean, well-documented and tested
- Natural communicator and leader - You are able to explain complex subjects to different audiences and seamlessly delegate tasks to the team
- The ability to identify issues and develop actionable next steps that unblock critical path work - You are passionate about creating long-standing, efficient solutions
- Exposure to software development methodologies, versioned software control, and supporting tooling (Git)
Optional Carry-On (Preferred Qualifications)
- Background in client-facing roles delivering technical software solutions highly preferred
- Previous experience mentoring and training highly technical staff
- Domain knowledge of airline revenue management or related areas of airline commercial operations is a plus
- Experience with cloud computing platforms (GCP), and task orchestration tools (Apache Airflow) highly preferred
First-Class Amenities
- Equity in Series C startup with high growth potential
- Comprehensive healthcare plans (Choice of PPO & HMO available)
- Generous PTO policy and flexible working arrangements
- 401K with company match
- Free breakfast/Lunch (in-office)
- UberEats Credit - $20/week for remote, $30/month for hybrid
- 100% paid Parental Leave for 12 weeks
- Annual educational fund
- $300 home office set-up stipend (one-time)
Compensation: The salary range for this role is commensurate with experience and is as follows:
$119,000—$167,000 USD
Here at FLYR, we’re committed to growing with intention, having our teams better reflect the world around us. We strive to create an environment of inclusion and even more importantly, belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. Not only does this enable us to create better products and have a better work environment, it’s good for the bottom line and it’s the right thing to do.
FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran status. In addition to federal law requirements, FLYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.
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