Q2 is seeking a Hosting Operations Engineer to help Q2 deliver industry-leading uptime and exceptional end-to-end banking and lending services to nearly 20 million users nationally. The production systems you will sustain are critical to how we enable banks and credit unions to create simple, smart, and reliable experiences for their customers.

We are forward-thinking and ever-watchful for opportunities to improve performance and automate toil. In addition, we are a collaborative and highly resourceful team entrusted with sustaining capacity and engineering the future. From developing deep Q2 application knowledge, managing our container orchestration platform, supporting private and public cloud environments, supporting datacenter environments, learning how to leverage automation to drive efficiencies, and troubleshooting critical infrastructure, your opportunities to make a significant impact at Q2 are endless.

Named one of Austin’s fastest-growing companies and one of the best places to work, Q2 offers our employees a culture fueled by an engaged, motivated, and dedicated team. We love solving complex problems, learning and applying new technologies, and providing our customers with superior, resilient services. 

RESPONSIBILITIES:

• Assist with 4000+ VM servers in an Active Directory environment, ensuring that this environment has high availability
• Quickly restore system services based on your ability to diagnose problems, make critical decisions, investigate root cause and plan to mitigate future failures
• Proactively analyze client environments and collaborate across business and technology organizations to identify opportunities to improve performance and resiliency
• Participate in the development of high availability and Disaster Recovery application architecture for applications in coordination with application engineers
• Support upgrade and go-live activities related to new customer onboarding projects
• Identify/Implement automation opportunities to scale systems sustainably and minimize highly repetitive and error-prone tasks
• Modify, maintain and update software, performed through a practice of Change Management, Configuration Management and Release Management
• Remediate vulnerabilities identified through internal audits utilizing provided tools
• Leverage your diverse toolkit to identify and fix software bugs and misconfigurations
• Participate in rotating 24x7 “on call” support coverage for data center related issues
• Perform maintenance such as server patching and other related activities during scheduled weekend maintenance windows.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in Information Systems or Computer Science or equivalent work experience
• 3 – 5 years previous related experience
• Use professional concepts to solve a variety of problems
• Ability to work on problems of diverse scope, where analysis of situation requires a review of identifiable factors
• Must be able to exercise judgment within defined procedures to determine appropriate action
• Must have strong organizational and multi-tasking skills to prioritize workload in a fast paced environment
• Must work effectively within a team environment
• Advanced knowledge of Linux and Windows Systems Administration
• Moderate-to-Advanced Advanced knowledge and troubleshooting of Microsoft Active Directory and Group Policy
• Moderate-to-Advanced Advanced knowledge of Microsoft Internet Information Services and/or NGINX websites

Preferred Experience:

• VMWare VCP6 Certification
• Knowledge and troubleshooting experience of MS SQL Server 2008/2012 and MySQL databases
• Experience with Systems Administration in Public Cloud Datacenters such as AWS, Azure or Google Cloud
• Experience with Configuration and System Management tools in support of Linux systems

Desirable Skills:

• Obtain or utilize certifications as part of continuous professional growth 
• Experience implementing secure and scalable hybrid cloud architectures 
• Experience with DevOps workflows using tools like GitLab, Jenkins, and others
• Red Hat Certified Systems Administrator (RHCSA)
• Proficiency with Automation / Orchestration tools such as Ansible and HashiCorp Consul, Nomad, Vault, and Terraform or equivalent technologies

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.